Operations Manager
 HRmango | |
$80k-$100k
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life insurance, vision insurance, parental leave, paid time off, 401(k)
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 United States, Utah, Salt Lake City | |
 Jan 14, 2025 | |
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HR Mango is looking to hire a Operations Manager in SLC, UT! SUMMARY: The Operations Manager is responsible for overseeing the operations, budget, and staffing of one or more departments. This person helps create a positive work culture, ensuring fair treatment and respect for all team members. The Operations Manager will drive efforts to improve recruitment and retention, and constantly look for ways to make operations more efficient while maintaining quality and safety standards. Strong leadership is key, including the ability to develop, train, and hold employees accountable with clear expectations. EDUCATION/EXPERIENCE REQUIREMENTS: * Bachelors in Operations Management, Business Management, or related field * 7-10 years' experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry indirectly managing 250+ exempt level employees KNOWLEDGE, SKILLS, AND ABILITIES: * Strong leadership experience with experience in start-up or turnaround environments * Strong communication skills with ability to communicate with non-exempt to upper management levels * Ability to effectively handle conflict and de-escalate emotional charged situations * Good understanding of OSHA, HR, and other employment laws * Good knowledge of investigation procedures and root cause analysis * Understanding of lean manufacturing principles and operational processes * Strong knowledge of HACCP & food safety standards * Strategic thinker with creative and excellent problem solving and decision-making skills * Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment * Aptitude in showing self-initiative and follow-through * Detail-oriented and ability to see big picture * Strong ability with Excel, Word, and PowerPoint * Excellent organizational and motivational skills * Outstanding attention to detail and observation ability * Strong analytical skills for interpretation of data to effectively manage risk * Ability to effectively collaborate with site operations, functional leaders and external clients and vendors ESSENTIAL FUNCTIONS: Leadership and Management * Infuse the company's culture throughout the facility through the managers and by example * Hold managers accountable for meeting expectations and KPI's * Mentor and coach managers as needed to ensure performance and adherence to policy and culture * Train, coach and mentor managers and other direct reports in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country. * Ensure that all policies and procedures are followed per company's and client's requirements * Communicate effectively with all crew members and team members * Hold team members accountable for all expectations. Operations/Logistics * Fully responsible for the operations of the entire unit, including production, logistics, supply, safety, quality, personnel and customer service. * Ensure that all quality and safety procedures and program are adhered to by everyone. * Ensure that all catering needs are met in a timely manner. * Meet all KPI's according to customer requirements and KPI standards. * Properly plan and foresee issues that may cause delays in timely arrival, poor quality, or safety hazard. * Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality. Finances * Review finances with CFO and Country Manager to ensure proper use of fiscal resources. * Stay within proposed budget for all items. * Drive improvements in productivity, cost reduction, plant output, capacity and waste while continuing to deliver quality products complete and on-time to the customer. Quality and Safety * Ensure that all processes conform to the customer and company's specifications * Comply at all times with good hygiene and manufacturing practices (e.g., hazard analysis and critical control points [HACCP], FIFO) * Investigate and complete incidents/accidents documentation * Enforce safety processes and legal requirements for all processes Human Resources * Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns. * Enhance employee morale by driving engagement and establishing an environment of trust and respect. * Handle employee and management concerns and escalate concerns to the HR department. PHYSICAL ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. While performing the duties of this job, the employee is regularly required to sit, walk, talk and/or hear. The employee is frequently required to use hands to handle or feel. The employee may also occasionally lift and/or move up to 20 pounds. The temperature of the environment may fluctuate drastically from very cold to very warm temperatures. The noise level may range from moderate to very loud. EMPLOYEE BENEFITS & INCENTIVES:
HRmango does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where HRmango does business. | |