Manager - Site

Starting Salary ; $51,000 annually

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Job Summary

This position is responsible to provide effective customer service and achieve customer satisfaction by delivering services in a professional, courteous, and timely manner for our Department of State (DOS) Contract.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Provide oversight of the Mail Messenger Operation.

• Provide assistance to Staff on operations issues such as record keeping, training, risk management, and payroll entries.

• Effectively manage administrative functions of DOS project such as coordinating logistics of all meetings, and overseeing administrative department and activities respectively.

• Resolve customer complaints or answer customers' questions regarding policies and procedures.

• Supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Additional Duties

• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

• Accomplish employee results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, training, policies and procedures.

• Train or instruct employees in job duties or company policies or arrange for training to be provided. Initiate job vacancies with HR, coordinate interviews and on boarding.

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

• Interpret and communicate work procedures and company policies to staff. Other duties assigned by supervisor.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High School Diploma, General Educational Development (GED) required.

• Must have at least 8 years of direct experience.

• Must successfully pass all pre- employment background screening requirements to include pre- employment drug screening.

• Will be subject to a U.S. Government background check/investigation.

• Must hold or be able to obtain and maintain a Top Secret security clearance.

Knowledge, Skills, and Abilities

• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Motivating, developing, and directing people as they work, identifying the best people for the job.

• Basic ability to operate a computer using Microsoft Office software and accountable mail tracking system. Basic typing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information