Senior Analyst Flight Operations - System Chief Pilot Office

Position Summary

The Senior Analyst Flight Operations - System Chief Pilot Office gathers, interprets, and reports data to the Flight Operations Department on all operational performance metrics. Using quantitative analysis methods, the Senior Analyst tracks, trends, and reports departmental performance data in a manner affording the ability to make necessary process and operational enhancements based on factual and reliable data that directly impact the Pilot crewmember and customer experience. To that end, the Senior Analyst will command an understanding and management of the back-of-house database technology infrastructure used to supply data. The Senior Analyst will also be the department's primary representative in the development of technological products with department and company-wide impact such as Crew Domain and the pending Crew Management System.

Essential Responsibilities

• Compile, track, trend, and provide analysis of reports for Flight Operations Leadership on all departmental performance data metrics regularly including, but not limited to, On Time Performance (OTP), Dependability, Fuel Conservation and data gathered from Flight Crew Safety and Irregularity reports
• Maintain oversight of major IT projects that will heavily impact Flight Operations ability to retrieve and retrain operational data that leads to more efficient use of our pilot cadre
• Guide, develop and mentor direct reports and other analysts assigned to the Flight Operations department
• Lead a cross-functional team of Analysts from Financial Planning and Analysis, Operations Planning and Analysis, and Crew Planning / Crew Staffing to find efficiencies that reduce JetBlue's operational risk
• Recommend improvements to processes based on comprehensive data analysis of performance metrics
• Manage database infrastructure, particularly SharePoint, Comply365 Forms, and other database platforms, supporting programs used to measure and report departmental performance
• Track and report on corrective action process with appropriate departments of issues reported through the Flight Crew reporting mechanisms
• Provide analysis of data from Ask Flight, Ramp Concerns, FCIRs, and Safety reports to identify common trends for areas of improvement and overall risk of the Flight Operations department
• Identify and analyze root cause of challenges identified through departmental and company Internal Evaluation Programs
• Provide budget analysis for monthly profit-and-loss review and the annual budget build
• Manage the Average Line Value modeling tool to support routine budget refinement
• Monitor and provide inputs to Information Technology project teams where Flight Operations is a stakeholder
• Interface and communicate with other departments regularly to gather data relevant to Flight Operations performance
• Partner with all levels of Flight Operations Leadership regarding proper understanding and use of metrics and data
• Assist with ad hoc projects as it pertains to process improvement, program management, and quality assurance
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Three (3) years of analytical experience and/or quality management experience
• Working knowledge and demonstrated competency with the Microsoft Office Suite including Word, PowerPoint, Access, and Outlook with expert abilities in Excel, SharePoint and Teams
• Strong team building interpersonal skills
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to interface well with crewmembers at all levels of the company to include the most senior level of JetBlue leadership as well as interface with the leadership of external business partners and regulatory agencies
• Ability to acquire and present information through independent reading, interviews with subject-matter specialists, or other appropriate methods
• Available for occasional overnight travel (up to 10%)
• In possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor's degree in Business Administration, Communications, Airline Operations or a related field
• One (1) year of Airline experience

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $56,500.00 and $103,100.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.