IT Service Desk Intern

BankTalent HQ
Open
life insurance, paid time off, 401(k), profit sharing
United States, Illinois, Champaign
Jan 16, 2025
Position Summary The IT Service Desk Intern is responsible for handling inbound calls and service tickets related to supporting Busey Associates. In addition, this position assists with setting up and deploying hardware. Duties & Responsibilities Respond to inbound calls and service tickets in an efficient, courteous, and knowledgeable manner. Maintain documentation for received calls and job function responsibilities. Resolve problems by gathering information, determining the customers' needs, and conducting research to find a correct solution. Ensure all calls taken have been resolved and if not resolved, perform necessary escalations and associate follow-up. Maintain an open line of communication regarding events, outstanding issues, and client follow-up. Proactively determine ways to improve support/service and reduce the number of inbound calls. Education & Experience Knowledge of: Strong oral and written communication skills Strong customer service skills Ability to: Maintain confidentiality of Bank and customer information Take independent action within established options and develop new procedures and approaches to problems when necessary Maintain visual attention and mental concentration for extended periods of time Perform duties and make decisions with patience and tact under frequent time pressures Education and Training: Requires Intern to be a part of a Degree seeking program Excellent customer service skills, with a genuine desire to help others Knowledge of Windows 10 and Office 365 required General knowledge of PC hardware Benefits and Compensation Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $15 - $16.50/hour) Busey (FirsTech) provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's (FirsTech's) Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey (FirsTech) Total Rewards for more information. Equal Opportunity Busey (FirsTech) values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's (FirsTech's) commitment of delivering service excellence. Busey (FirsTech) is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's (FirsTech's) Equal Opportunity Employment. Unsolicited Resumes Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.