Benefits Specialist

Position Description:

The Benefits Specialist is responsible for performing a wide variety of benefit support functions, including but not limited to benefit policy and procedure interpretation, benefit administration, regulatory compliance, wellness, inclusion and engagement, training and customer service for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.

Essential Duties and Responsibilities:

• On a daily basis, effectively communicates via phone, mail, and email to team members inquiries and requests regarding their benefits. Forms of Team Member communication includes phone calls, emails and tickets submitted through our ticketing system.
• Partners with Leaders, HR Business Partners, and Third-Party administrators in the weekly process of Team Members eligibility. Tracks notices to confirm that benefit offers are made to eligible Team Members.
• Assists with Team Member retro-payment adjustments for benefits after the effective date of enrollment, changes, terminations, etc. and partners with Payroll for processing.
• Responsible for reconciling bills from carriers as well as internal and external system audits, as needed.
• Assists with the reporting requirements of all relevant government rules and regulations, including the Employee Retirement Income Security Act (ERISA).
• Tracks and processes medical support orders, including any follow-up that may be needed.
• Reviews audit reports generated by various sources and resolves benefit data discrepancies.
• Mediates between benefit providers and Team Members, such as assisting in handling Team Member's routine benefit-related questions.
• Assists with the wellness program, including impactful events and challenges for all GCNA Team Members that promote well-being.
• Assists with developing, organizing, and implementing Team Member related events, including serving as an advocate for Team Members, connecting Team Members to their local community resources and creating lasting relationships as well as attending all organization-led events hosted or sponsored by the department, including but not limited to the Inclusion & Engagement efforts.
• Monitors and updates tasks related to the Inclusion & Engagement initiatives, ensuring timelines are adhered to and noted accordingly in Smartsheet.
• Maintains and creates content for the internal Inclusion & Engagement Portal, supporting all updates needed to ensure content is relevant for all areas we support.
• Works with the Sr. Manager of Inclusion & Engagement to identify and create awareness campaigns for Team Members.
• Coordinates with vendor on the Team Member notification of COBRA eligibility to household members and Team Members that are on a leave of absence; includes notification to household members of eligibility for COBRA, etc. when benefits are discontinued.
• As needed, works with vendors, brokers, and insurance carriers in regards to escalated customer issues, billing reconciliations, and other concerns as they arise.
• Builds relationships with Team Members and Leaders, and acts as a point of contact for our Insurance Carriers.
• Responsible for assisting in the planning and organizing of the annual open enrollment process for all GCNA Team Members. Includes scheduling and organizing facilities, preparing documents, coordination with insurance company representatives and other vendors, coordinating and scheduling staffing for all open enrollment activities, etc. Coordinates dissemination of information with providers.
• Assists in the preparation and distribution of written communications to inform Team Members of benefit offerings. Also assists in the development of tools that aid Team Members in benefits selection.
• To ensure efficiency, documents any new or updated processes, as needed.
• Administers the Trip Reduction Program, including annual reporting, surveys, monthly drawings, and audits.
• Maintains current knowledge of State and Federal legislation regarding Team Member benefits or anything that may impact Team Member benefits including Health Care Reform.
• Contributes to building a cohesive work environment by working together as a team.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma, GED, or equivalent work experience
• One to two years related experience, specifically with medical insurance and working with providers
• Excellent written and verbal communication skills
• Bilingual in Spanish and English preferred
• Ability to speak and read English proficiently
• Insight to remain objective when handling sensitive customer service issues
• Capable of handling multiple calls on a consistent basis due to heavy phone volume
• Versatility to work in an office setting with other Team Members that reflects an environment of constant movement and multi-tasking
• Proficient in MS Office skills including Word and Outlook
• Must have strong Excel skills
• Ability to perform work accurately and thoroughly, with a strong attention to detail by focusing on the minute details of a project or task
• Ability to be self-directed and show initiative
• Ability to work independently and with a team
• Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Candidate Support at 602-535-4000, option 5, or RecruitingOperations@goodwillaz.org.

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.