Customer Care Advocate II

Position: Customer Care Advocate II

Reports To: Manager, Customer Care Advocate II

Location: Milwaukee, Wisconsin - HQ

Remote Type: Hybrid

Responsibilities

• Primary customer contact through verbal and/or written methods.

• Handle faxed, emailed, and verbal order entry with a high level of accuracy and efficiency.

• Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale.

• Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations.

• Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about customers.

• Expediently handle matters associated with complaints, adjustments, returns, credit and shipment tracing to customer's satisfaction.

• Maintain quote and order schedule awareness with data provided.

• Keep current on product design changes, customer and representative reassignments.

• Provide and maintain a set of necessary work reference material. Strive for continued improvement of departmental procedures and processes.

• Maintain strong and cordial relations with Customers, co-workers, interfacing with Engineering, Marketing and Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries. Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary.

Leadership Competencies

• Structured: Followinga systematic and organized way of handling tasks, projects, or workflows.

• Process Driven: Emphasizes efficiency, consistency, and scalability by utilizing well-defined processes and systems.

• Communication: The ability to convey information clearly, listen actively, and understand others' perspectives.

• Teamwork: Collaborating effectively with colleagues to achieve common goals.

• Leadership: Guiding and motivating others, even in non-managerial roles.

• Problem-solving: Analyzing situations, identifying issues, and finding solutions.

• Adaptability: Being flexible and open to change.

• Work Ethic: Demonstrating diligence, reliability, and commitment.

• Creativity: Thinking innovatively and generating new ideas.

• Time Management: Efficiently organizing tasks and meeting deadlines.

• Attention to Detail: Being meticulous and thorough in work.

• Conflict Management: Resolving disagreements constructively.

• Emotional Intelligence: Understanding and managing emotions effectively.

Qualifications

• Minimum of 3 years customer service, manufacturing environment experience preferred.

• High School Diploma required, Associate degree or higher level of education preferred in technical, business or related field.

• Demonstrated working knowledge with SAP and/or Salesforce.com preferred.

• Proficient in Microsoft Office Suite.

#LI-Hybrid #LI-AB1

• Medical, Dental, Vision and Prescription Drug Coverage

• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

• Paid Time Off and Holidays

• 401k Retirement Plan with Matching Employer Contributions

• Life and Accidental Death & Dismemberment (AD&D) Insurance

• Paid Leaves

• Tuition Assistance

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.