Carotek - Inside Sales Representative

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?
Carotek, a manufacturer's representative partner of Endress+Hauser, is looking for a energetic, self-driven, technically inclined Inside Sales Representative to join their established team in the Matthews, NC area.
Which tasks will you perform?

• Providing outstanding service to our customers and support to the outside sales staff regarding Instrumentation equipment orders.
• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems;
• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary;
• Selecting and specifying products based on customer application and design prerequisites;
• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Manager;
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines;
• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information;
• Obtaining purchase order number and/or credit card information from customer;
• Conferring with Accounting to research and resolve invoicing or credit discrepancies;
• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products...and more.

What do we expect from you?
You will have (required):

• Associate's Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.

You may have (preferred): (max of 10 bullets)

• Bachelor's degree from a business or engineering related program
• Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation and/or a very strong mechanical aptitude;
• Ability to read, analyze and interpret technical drawings, write reports and general business correspondence; Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;
• Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.

Company Info
Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com

Carotek also is an affirmative action employer committed to offering equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or other protected status.