Customer Insights Mgr

Education and Experience:
* Bachelor's degree in research, psychology, business administration or a related field
* The ideal candidate will have 5-7 years of experience in customer insights, market research, or a related field
* Proven track record of using data to drive business decisions
* Experience in the utility sector is a plus
* Background includes both quantitative and qualitative research, analysis and reporting of research results

Skills, Knowledge, and Abilities:
* Leadership skills with the ability to inspire and collaborate across teams.
* Juggling multiple research projects with ease and meeting deadlines.
* Turning complex research findings into clear, actionable insights.
* Proficiency with survey software (Qualtrics), Excel, and PowerPoint. Power BI experience is a bonus.
* Strategic thinking with a customer-focused mindset.
* Excellent presentation and written skills. Position requires internal presentations to executive staff, as well as to cross-functional teams

Licenses, Certifications, and/or Testing:
Successful candidate must possess and maintain a valid driver's license.

Working Conditions:
* Office environment with both in-office and remote working conditions.
* Opportunity to make a real impact on our business decisions.
* Collaborative and supportive team culture.

Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. So, our goal is to be a diverse workforce that is representative of the communities we serve. We are committed to celebrating diversity and building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. We know that the more diverse and inclusive we are, the better we will be. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.