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Business Intelligence Manager

Compass Group
life insurance, paid time off, retirement plan, remote work
United States, California, Los Angeles
Jan 17, 2025
Compass Corporate

Salary: $95,000.00 - $105,000.00

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Summary

Are you ready to make an impact in the dynamic world of sports and entertainment? As the Compass Group, USA Manager for the Kia Forum and Intuit Dome, you'll have the exciting opportunity to work behind the scenes at two of the most iconic venues, influencing the guest experience during high-profile events. From concerts to major sports events, you'll be at the heart of hospitality innovation, providing actionable insights and recommendations to elevate our operations. Join a team that's transforming the way guests experience world-class events, and help us set new standards in hospitality at these premier locations.

The Compass Group, USA Manager for the Kia Forum and Intuit Dome will spearhead the delivery of analytics and insights to our operators and partners at both properties. In this role, you will be responsible for working with Compass Group, USA's Vice President of Hospitality and Director of Operations, and the partner Strategy & Analytics team to produce analytical insights and technology recommendations for hospitality initiatives. Additionally, this position is responsible for establishing and advancing the methods, processes, and standards of analytics and partner service that fuel the innovation driving Compass Group, USA Operations forward.

Job Summary
  • Manage relationships with key client and Compass Group, USA stakeholders, understanding their overall strategies and business objectives
  • Develop specific knowledge about the venues, including physical configuration, proposed technology, and operational processes
  • Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution based on team objectives and fan feedback
  • Identify opportunities to change existing product offerings or distribution
  • Develop reporting (heat maps, dashboards, slide decks, status updates) standards and formats for partner and operator end use
  • Communicate key guest insights and potential action items
  • Analyze and build optimal solutions around variable labor and cost of sales management
  • Leverage available artificial intelligence, consumer insights, and emerging technology tools to drive guest experience and profitability
  • Support, manage, or directly complete ad-hoc analytics projects as needed or required
  • Support the strategy development of new technology initiatives in cooperation with the partner strategy department
  • Lead business review process to share performance updates and opportunities

Ideal Qualifications:

  • Self-starter who is eager to learn the business and drive insights
  • Ability to develop and own stakeholder relationships
  • Ability to work collaboratively in a consultative role
  • 3-5+ years of experience in quantitative, analytical consulting, and/or client-facing businesses as well as experience interacting with internal organizational leadership
  • Bachelor's and/or Master's degree in business analytics, statistics, economics, or a related field
  • Experience in Excel with experience in financial modeling a plus
  • Experience using SQL, R, Python, PowerBI, and/or Tableau for data analysis
  • Experience using data visualization tools, visual features of statistical software tools, or Powerpoint to communicate complex ideas to non-technical audiences
  • Can share examples of using data to solve complex problems
  • Food service operations awareness/experience
  • Excellent interpersonal and stakeholder management skills
  • Proactive approach to problem solving and adding value

Expectations:

  • Expected to work onsite from partner site(s) located at 3930 W Century Blvd, Inglewood, CA 90303, with occasional attendance at events
  • Based on workload and communication with the Vice President of Hospitality, remote work can be allowed

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID:1390572

Compass Corporate

Joel Riet

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