Clinical Call Representative (on-site) Dallas, TX

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in ~100 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

A career in Clinical Research with Fortrea: if you join us, you will work with some of the worlds leading pharmaceutical, biotechnology, and medical device companies in a vital stage of clinical development: establishing the safety, tolerability and pharmacokinetics of a new drug.

We are currently seeking a Call Center Representative to answer public inquiries pertaining to study participation and schedule screening appointments for qualified participants.

WHAT YOU WILL DO:

You will receive and place calls to and from potential clinical study participants. Enter medical history and demographic information into computerized database and schedule screening appointments.

Other key responsibilities:

• Assist in training new employees
• Ensure the website and phone system information is accurate and current
• Cross-training in other departments, as needed
• Attend out-reach programs to recruit participants as needed
• Participate and assist in developing continuing education plan directed at improving skills and facilitating personal and unit growth
• Perform other related duties as assigned

YOU NEED TO BRING...

• High School Diploma
• Strong in computer programs
• Excellent verbal and written communication skills
• Customer Service or call center experience
• Knowledge of medical terminology a plus
• Ability to work a flexible schedule which may include evenings and weekends

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.

Fortrea is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

For more information about how we collect and store your personal data, please see our Privacy Statement.

If you require a reasonable accommodation to complete your job application, pre-employment testing, job interview or to otherwise participate in the hiring process, please contact: taaccommodationsrequest@fortrea.com. Please note that this e-mail address is only for job seekers requesting an accommodation. Please do not use this e-mail to check the status of your application.