Public Area Attendant

Job Summary

The Public Area Attendant is responsible for cleaning public areas as assigned throughout the entire hotel in a safe and thorough manner. This position interacts withguests in rooms, hallways, elevator landings and employees on a daily basis.

Job Duties and Responsibilities

• Clean assigned work areas up to hotel and Forbes Five Star standards
• Report and transport all items recovered to lost and found
• Inspect all equipment and report any problems to appropriate personnel.Follow up to ensure correction of problem
• Interact in acourteous and professional manner with guests and hotel staff with whom employee comes into contact
• Comply with supervisor's directions to ensure guest and staff satisfaction
• Attend to guests' requests or complaints when possible and appropriate; when inappropriate, inform supervisor or appropriate person of request and follow up to ensure it was resolved
• Maintain safety and cleanliness of work area

Required Qualifications

• All candidates must be fluent in verbal and written English.
• Knowledge and ability to clean and arrange guest rooms, in accordance with hotel standards.
• Ability to walk, stand, lift, reach, pull, push, crouch, kneel, bend, stoop, twist, turn and grasp.
• Ability to maintain good relations with staff and guests.
• Ability to engage in continuous cleaning activities for extended periods of time.
• Ability to operate vacuum cleaner and other cleaning equipment.
• Ability to attend all meetings scheduled by department and hotel management.
• Ability to converse calmly with irate guests and superiors in sometimes intense emotional situations.
• Ability to apply common sense understanding to follow instructions, to make decisions with minimal supervision and to prioritize tasks in order to maintain service standards.

Preferred Qualifications

• Experience in a luxury hotel preferred, however no experience is required. Employee will be trained with Nikko and Forbes Standards.
• Knowledge state and federal health code standards.
• Knowledge of Forbes Standards

Work Conditions

• Work tasks are performed alone and without direct supervision
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems
• Work tasks are performed standing, walking, lifting, reaching, pushing, pulling, bending, stooping, twisting, turning, and grasping
• Standing and walking occur approximately 80-85% of the work shift. Stationary standing occurs while making beds, cleaning bathroom fixtures. Walking occurs repetitively through rooms and halls of hotel in the process of moving between workstations and cleaning
• Pulling and pushing up to 100 lbs. occurs approximately 40% the time. Lifting of 50 lbs occurs 40% of the time
• Reaching occurs frequently to continuously throughout the work shift. The most common reaching activities are at or below shoulder level, involving making beds, cleaning and generally all aspects of the job. Overhead reaching is required in the process of wiping mirrors, dusting high areas, and retrieving supplies from shelves and racks
• Pushing and pulling occur occasionally. The most common aspects are in moving utility carts, making beds and cleaning furniture
• Crouching and kneeling occur occasionally, generally in the process of cleaning bathroom fixtures and under a bed
• Bending and stooping occur frequently, generally in the process of performing many types of cleaning activities including making beds and cleaning bathtubs and floors
• Twisting and turning occur frequently, generally in such activities as making beds, loading carts and general cleaning
• Grasping occurs continuously throughout the work shift
• Talking and hearing occur occasionally in communicating with co-workers and supervisors
• Vision occurs continuously with the most common visual functions being those of near vision, color vision and depth perception.
• Some work tasks are performed on carpeted surfaces, while others are performed on tiled or hard surfaces
• Some work tasks require employee to come in contact with hazardous chemicals. Employee should use precaution and personal protective equipment not limited to rubber gloves
• Some work tasks are performed with the use of cleaning equipment including, but not limited to a vacuum cleaner, stripper, waxer, buffer, brooms, mop, dust cloth, sponge and brush

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko.

Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating "Fantastic Memories" (Subarashii Omoide) to our external and internal guests.Consistently ranked as a "Best Place to Work" and "Best and Brightest Companies to Work For" in the SF Bay Area.Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Full Time Hourly Benefits:

Hotel Nikko San Francisco Full Time Hourly Perks:

Important Notice:

1. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.
2. We are an Equal Opportunity Employer and M/F/V/D
3. "Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."