Account Executive - Provider Market Northeast US Regional Area

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As an Account Executive at Optum, you will be supporting our Provider Client Services Team. You will be responsible for consulting directly with clients, ensuring their overall satisfaction in the products and/or services they are utilizing while working to grow and identity areas for expansion.

If you are located in the NE region of the US, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Acts as client-facing, dedicated resource who manages ongoing contract relationships and day-to-day service delivery for up to 40 accounts with direct client contact
• Responsible for overall client relationship, including retention and growing the Optum footprint
• Understand client's vision, mission and values and can recognize potential strategic opportunities
• Builds relationships with Provider leadership and serves as the primary point of contact for overall and day-to-day service delivery
• Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
• Conducts client meetings and internal client team meetings, as needed, or as required
• Identify client issues/abrasion and positions solutions that meet those needs
• Liaison to functional areas to address client issues
• Partner with broad internal team - Sales, Implementation, Product, Support, etc.
• Analyze and determine client retention risk and issues
• If risk is identified, work with the functional area to build and manage risk mitigation plan
• Review and understand solution ROI/value
• Articulate Optum/UHG value proposition within context of the solution
• Drive and support Client Planning and ensure execution against Client Plan

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of client facing experience, preferably in the healthcare IT market (e.g., healthcare operations, healthcare analytics, revenue cycle, health information management)
• Ability to travel up to 25% of the time across the Northeast US Regional area
• Currently reside within the NE Region of the US

Preferred Qualifications:

• 1+ years of experience working with senior level executives in the hospital/provider space
• Demonstrated expertise in developing client relationships especially with business owners, procurement, and executives
• Proficient analytical skills with the ability to identify root cause analysis and drive outcomes based on data
• Experience with Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint, OneNote)
• Experience with Salesforce
• Experience with Net Promoter Score (NPS)

Soft Skills:

• High achievement drive and self-management
• Growth oriented
• Problem Analysis
• Resilience and Resourcefulness
• Conflict Management and Agility
• Enterprise Insight
• Organizational Agility
• Uncertainty and Ambiguity Comfort

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary range for this role is $75,000 to $160,000 annually based on full-time employment. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.