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Services Portfolio Manager

Georgia Pacific
life insurance, parental leave
United States, Wisconsin, Green Bay
Jan 18, 2025
Your Job

As the Services Portfolio Manager you will be working in the Infrastructure and Site Reliability organization. This is a large and diverse group of IT professionals focused on driving a disciplined IT operations program focused on efficient, reliable and cost optimized services. We support GP IT from our manufacturing sites all the way to the cloud, focused on reliability of our operational technology footprint, and stability of our core infrastructure. This role will lead a small team accountable to the management of our service portfolio to ensure alignment to business goals and objectives.

What You Will Do
* Lead and mentor a small team of professionals. Focus on fostering a culture of collaboration, innovation, and professional development.
* Be an active member of Infrastructure Reliability Leadership Team and help drive maturity into all services offerings and programs across the organization.
* Ensure the portfolio delivers value by managing service Risks, forecasting demand, and optimizing service delivery.

* Maintain the service portfolio, including service definitions, lifecycle statuses, performance metrics, and execution of defined processes within the organization and overall IT.
* Analyze and forecast demand that helps prioritize workloads based on business value, strategic alignment and resource availability.
* Understand Service Risks (Cost, Policy, Standards, etc.) and drive engagement to address
* Apply operations excellence mental model to ensure optimization of services and continued value creation.

* Consult with Stakeholders, customers, site leaders, and other IT capability groups to ensure alignment of services and products to desired business outcomes.
* Manage financial aspects related to Services, Projects, and Programs across the org to ensure total cost of owner is appreciated in the decision-making process.
* Establish key performance indicators (KPIs) to measure how well Infrastructure strategies are being executed and how they contribute to the overall goals of GP IT.

Who You Are (Basic Qualifications)
* 5+ Years experience managing Projects and programs.
* 2+ years' experience in a leadership role, leading through people and developing skills.
* Strong Analytical, Communication, and Leadership skills.
* Ability to manage multiple projects and priorities in a dynamic environment.
* Expertise in Portfolio Management systems such as Planview / ServiceNow and Work Management tools
* Proven experience in service portfolio management, ITIL framework, and/or IT service management.
* Ability to influence without authority is a key to success.
* Financial Management experience with Plan, forecasting and identifying cost optimization opportunities
* Light Travel Demand 10%

What Will Put You Ahead

* Bachelor's degree in information technology, Business Administration, or equivalent experience.
* 4+ years' experience in a leadership role, leading through people and developing skills.
* Knowledge in hardware and Infrastructure services.
* Experience working with MFG process and within OT environments.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [1] here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our [2] business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click [3] here for additional information. (For Illinois E-Verify information click [4] here, [5] aqui, or [6] tu).

#LI-BMW
References

Visible links
1. https://jobs.kochcareers.com/pages/culture
2. https://www.kochind.com/about/business-philosophy
3. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
4. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_English.pdf
5. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_Spanish.pdf
6. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_Polish.pdf
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