Supervisor of Treasury Management Implementation

We're committed to bringing passion and customer focus to the business.

Supervisor of Treasury Management Implementation supervises the implementation of Treasury Management products and services for clients and serves as a resource for other operational areas of the bank. Supervises the daily duties of assigned associates and assists Department Manager with administrative duties. Has a deep understanding of all Treasury Management services and has strong problem-solving and organizational skills to ensure delivery of exceptional customer service.

Essential Duties and Responsibilities

• Supervise Treasury Management associates, including but not limited to scheduling, interviewing, hiring, training, coaching and performance management. Monitor team performance to ensure tasks are completed efficiently and effectively

• Monitor the end-to-end implementation process for treasury management products and services. Develop and maintain a structured implementation process, including workflows and best practices.

• Serve as primary contact for the team during the implementation process, addressing questions and concerns promptly.

• Apply department goals at the associate level and consider and implement metrics to support department goals.

• Responsible for ensuring all procedures are followed correctly and transactions are processed in timely manner to meet all deadlines. Review and maintain detailed procedures of department processes.

• Identify areas of improvement to enhance the customer experience and implementation process.

• Work closely with surrounding departments to resolve complex issues and streamline processes.

• Prepares department records for management and ensures department is processing workload as efficiently as possible. Identify opportunities for additional efficiencies and adjust procedures and work as necessary.

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Skills

  • Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations

  • Ability to write simple correspondence

  • Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization

  • Strong understanding of Treasury Management products and services.

  • Comprehensive understanding and adherence of TM policies and procedures.

  • Ability to manage multiple projects simultaneously in a fast-paced environment.

  • Excellent leadership, communication, and problem-solving skills.

  • Strong organizational skills and attention to detail.

• Education and/or Experience

  • Bachelor's degree or equivalent combination of education and/or experience;

  • 1-2 years banking experience in treasury management and/or bank operations required

  • One year supervisory experience preferred

• Computer Skills

  • MS Office programs

• Certificates, Licenses, Registrations

• AAP Preferred

• Other Qualifications (including physical requirements)

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training:

• Communication, Customer Service, Bank Products and Services, Sales, Telephone

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.