RESOLUTION SPECIALIST (FULL TIME)
 Compass Group | |
life insurance, paid time off, retirement plan
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 United States, Minnesota, Hopkins | |
 Jan 18, 2025 | |
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Crothall Healthcare
Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself at the Power of Clean! Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market share leader in Environmental Services (EVS), and serves many of the top 100 Hospitals throughout its over 2,000 healthcare service teams in 47 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania in 2020 for the 8th straight time and Beckers Top 150 Places to Work in 2019 for the 4th time. A division of Compass Group USA, Crothall has more than 26,000 team members. Its EVS division is CIMS and CIMS-GB certified by the ISSA since 2009, and its HTS division is ISO 13485 certified since 2019. Our core services include: Environmental Services, Patient Transportation, Facilities Management, Healthcare Technology Solutions, Laundry and Linen Services, Ambulatory, and Sterile Processing. Job Summary
Position Summary: This position supports field service operations and serves as a point person in ensuring all services rendered are accurately billed and collected. Essential Duties and Responsibilities: The essential functions of the job include but are not limited to the following: Customer Billing and Collections: * Generates reports for billable services and prepares weekly invoice uploads * Reviews processed uploads and printed invoices * Assists with reviews of contracts and ensures invoices are generated on time * Conducts weekly reviews billable services with operations * Establish and maintain customer accounts payable relationships * Coordinate with Crothall Finance to ensure revenue accruals are correct each month * Follows up with customers on aged receivables * Notify RDO and customer support reps of accounts and suggest to be put on hold * Participate in proactive team efforts to achieve company Days Sales Outstanding goals Operation Excellence: * Works closely with corporate billing and treasury * Validates completion of services with customer service * Reviews billable work orders with customer service * Ensures TeamFin has accurate customer addresses and contracts for time and material billing * Generate receivable analysis when requested by VPFS, RVP, RDO, DFS as required Education, Training and Experience: Preferred * High School Diploma, GED preferred or equivalent combination of education and experience. Particular Knowledge, Skills, and Abilities: * Minimum of three (3) years general clerical and administrative experience. * Understands a high volume transactional business model * General knowledge of billing and treasury functions * Possess a thorough knowledge of contract administration and office procedures * Ability to create and customize customer reports * Comfortable with working with customers * Well organized and proactive at achieving objectives * Ability to communicate effectively in written format and oral presentations * Ability to multi-task and establish priorities * Ability to maintain organization in a changing environment, working collaborativelly with coworkers, customers, and clients * Exhibits initiative, responsibility, flexibility and leadership * Ability to follow through and follow up on tasks * Ability to use working knowledge of working environment to meet established goals and objectives * Great customer service and employee relation skills. * Effective communication skills; written and oral. * Ability to communicate and understand English; including reading and writing. * Strong knowledge of Microsoft Office Excel * Skilled in general office equipment; computers, printers, fax machines, copiers, scanners, etc. * Maintain professional appearance and appropriate behavior during all working hours as well as business meetings/functions. BENEFITS FOR OUR TEAM MEMBERS
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace. | |