New 
Transformation Management Office Lead
 JLL | |
 United States, Illinois, Chicago | |
| 200 East Randolph Street (Show on map) | |
 Jan 18, 2025 | |
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What this job involves - Our client is going through significant change to their real estate organization, with a new workplace philosophy, new roles and ways of working across the org, and a clear imperative to maximize return on workplace investments. The JLL TMO Lead for this Client will be the primary point of contact across transformation work streams, responsible for integrating across client and JLL teams, maintaining a focus on key transformation priorities and driving results. There will be a strong change leadership mandate for this role. The TMO Lead will be charged with strategically framing opportunities, diagnosing issues, and solving for challenges across a variety of organizational levers (i.e. DNA) to strengthen resiliency across the CRE organization. Change leadership is successful when the workforce has the capacity, capability, and desire to continually evolve. Proactive change leadership in CRE is evident when:
Leaders are role modelling versus just communicating about change, The change journey is recognized as iterative, not linear, Listening far exceeds telling behavior, The "why" out-purposes the "what" and "how", Underlying behaviors are addressed versus sole focus on resistance, and Organizational values are amplified above just financial metrics. The TMO Lead will be successful by aligning key stakeholders on the desired DNA for the new organization, challenging old habits and ways of working, taking greater advantage of opportunities, reducing risk, encouraging progress, and establishing momentum for change. What is the day to day? Prepare for and conduct a leadership strategy alignment session to discover/clarify the enterprise's vision and priorities for CRE across key real estate stakeholders and critical partnerships. Expected activities/outcomes include:Leadership interviews and preparation for strategy session. Facilitated strategy alignment session. Clearly defined vision & objectives for the CRE Org. Preliminary transformation initiatives for year 1. Success measures tied to transformation objectives. Utilize JLL Consulting's Change DNA toolkit to identify transformation opportunities and activate change across the organization:Review and identify opportunities across traits within three organizational categories: organize, operate, and behave. Validate opportunities and align with year 1 transformation initiatives. Develop minimum viable changes (MVCs) for each opportunity to be embedded within transformation initiatives. Conduct workstream alignment sessions to deepen understanding of strategic initiatives and document key activities, timelines, and stakeholders:Detailed project charters Reviews with initiative oversight councils/stakeholders Prioritization along the 2025/26 transformation roadmap Develop integrated transformation work plan considering key project elements such as due diligence information, data needs, milestones, interdependencies, and deliverables. Mobilize the TMO:Establish meeting cadence with Steer Co, Core Team, Strategic Initiatives Teams, Regional & SME/Support Teams as required. Develop communication protocols, processes, reporting methods, and program tracking tools. Launch the TMO to ensure clear understanding of governance, roles, responsibilities, strategic initiatives, activities, integrated roadmap/timeline, meeting cadence, reporting requirements, etc. Kick off Strategic Initiatives teams. Operationalize Reporting. Run the TMO:Manage program execution and coordinate decisions / issues / risk mitigation. Track and report on status of key initiatives to integrated work plan. Coordinate change and communications activities as required. Maintain and periodically refresh transformation vision/objectives to ensure alignment across stakeholders. Measure outcomes / reinforce behaviors. Desired experience and technical skills - Required 10+ years of client advisory experience, with an emphasis on change/program management strategy and/or commercial real estate Sound understanding of how real estate supports the achievement of enterprise level goals and objectives, Excellent interpersonal, communication and analytical skills. Project execution experience, leadership, staff and client management skills. Intellectually curious and creative. Attention to detail and organizational skills. Ability to analyze qualitative and quantitative information. Proven ability to present to senior leadership and clearly articulate messages to a variety of audiences. Experience with large-scale, phased strategic change efforts. Preferred MBA or other advanced degree is highly desirable. | |