Helpdesk Technician

The Opportunity:

Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the DoD? We're looking for a Helpdesk Technician with a solid background in Windows operating systems to work within classified environments, providing in-depth support and leading problem-solving and implementation efforts for specific software and hardware for customers in support of mission-critical applications. You will work as part of a dynamic team to manage service offerings and ticketing, provide troubleshooting experience, and document best practices. You will assist with software and hardware problems for domain users and assist with maintaining the configuration baseline for workstations.

We're looking for a service-focused team member who thrives on the opportunity to help DoD users solve problems. You will provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. You'll apply specific functional knowledge and working and general industry knowledge. As a system administrator on our team, you'll collaborate and develop innovative solutions to enable secure and reliable operations of enterprise computer systems. You'll work individually or in a small integrated team. You'll ensure project completion and provide guidance and direction to lower-level technicians, specialists, and managers. Your technical expertise will be vital as you identify problem areas and opportunities for improvement in a mission-critical network.

We focus on growing as a team, so you'll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies. As a technical leader, you'll identify new opportunities to modernize the network to help your customers meet their needs. Join our team and solve daily challenges as we improve and enhance the cyber maturity profile of DoD systems across the enterprise.

Join us. The world can't wait.

You Have:

• 3+ years of experience providing support to an IT operations environment

• Experience as a helpdesk technician or with responding to incident tickets

• Experience with Active Directory, virtualization, and basic networking

• Ability to install, configure, troubleshoot, and maintain hardware and software on Windows and Unix operating systems

• Ability to work and multi-task in a fast-paced environment, identifying, tracking, monitoring, and prioritizing requests

• Ability to author, interpret, and analyze technical documentation

• Active TS/SCI clearance; willingness to take a polygraph exam

• HS diploma or GED

• DoD 8570 IAT Level II Certification, including Security+ CE Certification

Nice If You Have:

• Experience with Jira and Atlassian Suite of tools

• Experience leading a team of technicians across multiple sites

• Knowledge of call center best practices, including forecasting and scheduling, inbound technical triage, ticket tracking, and escalation

• Knowledge of VMware and Hyper V

• Ability to work with Security Technical Implementation Guides and group policies

• Bachelor's degree

• DoD 8570 IAT Level III Certification, including CASP +, CISSP, or CCNP Security Certifcation

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.