Director, Service Business Development

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

The Company

For over 150 years, Atlas Copco has been the Home of Industrial Ideas. With sustainability at the forefront of everything we do, our solutions and our people have improved our world. We are an industrial technology company inventing ideas and technologies that enable customer success. Atlas Copco innovates products, services and solutions that drive progress and productivity. This is how we play a part in transforming the future, while living a culture that encourages diversity of the mind and invites all voices to the table.

The Role

Technology and innovation are at the core of modern society. We aim to create and protect customer value through unique proactive services and solutions, enabling us to achieve our vision to be first in mind and first in choice. Imagine using your expertise to shape the future in which you want to live? If you are you an innovative leader who thrives on continuous improvement, working with next-gen technologies, industry leading customers, and driving highly functional teams, then we could be a perfect match.

Working within our Service Business Line, the Director, Business Development will play a mission critical role in the customer transformation journey. This position is responsible to lead an effort to unlock our full potential, driving strategic priorities with individual creativity. You'll inspire and coach a dedicated team of business development professionals, fostering a collaborative environment where innovative ideas and problem-solving are celebrated. With a primary focus on sales and business development, this role ensures alignment with our motor vehicle and general industry sales channels to support the proposal, delivery, and execution of profitable services, while creating exceptional value and ensuring an outstanding customer experience.

Key Responsibilities:

• Transform the US & CA service market to the right level per customer by working through our MVI/GIN sales channel to realize our full potential as a total solutions provider.
• Motivate and inspire MVI and GIN desire to sell SCE solutions at every stage of the customer journey from project planning and installation to optimization and product end-of-life.
• Coach and empower the SCE business development team to fulfill their mission statements/R&R and achieve their full potential, utilizing tools and processes such as SPS, Salesforce, DDS, WMT, C4SP, and Service Practical Finance.
• Streamline and enhance the SCE RFQ process to enable MVI/GIN sales to deliver complete, accurate proposals that support the quotation and delivery of profitable services.
• Champion the service sales strategy by clearly defining proactive service, articulating value propositions, quantifying customer ROI, and demonstrating effective value-based selling.
• Standardize service quote and contract language to ensure profitable and executable agreements that meet or exceed customer expectations, while driving strategies to secure these standards across all service agreements.
• Create and implement companywide strategies that challenge the status quo, create customer value, secure price increases, optimize our scope, and secure win/win customer agreements with strong business case justification.
• Drive actions to improve our existing service agreements in which Operations has identified sell price, terms, conditions, or other external factors that inhibit our financial success with sound justification to do so.
• Build collaborative, trust-based relationships with SCE leadership and other ACTA departments that foster functional teamwork and mutual success such that you all genuinely do the right things to contribute to each other's success.

This role requires bold leadership, strategic innovation, and a commitment to driving excellence in service delivery and customer satisfaction. By realizing this mission you will ensure we increase customer loyalty, create and protect customer value, and achieve sustainable profitable growth.

You will work with our Customer Centers in the US and Canada as a remote employee.

To succeed, you will need

• Bachelor's degree in a technical or management field with 2+ years of supervisor experience; or an equivalent record demonstrating leadership experience
• Demonstrated success in a similar leadership role with a proven track record of driving performance and achieving results
• Exceptional leadership, management, and team-building skills to motivate and align diverse teams.
• Strong analytical and problem-solving abilities to address challenges and drive innovation.
• Excellent communication, interpersonal, and relationship-building skills.
• Highly organized with the ability to prioritize, plan effectively, and meet deadlines under pressure.
• Comprehensive understanding of relevant laws, regulations, and industry standards.
• Experience with manufacturing technologies, service solutions, and IT technologies is preferred but not required
• Frequent travel as needed to realize the mission (approx. 50% maximum)

• Ample opportunities for personal and professional development
• Outstanding company benefits
  • Medical, Dental, Vision, Life and more benefits
  • Short & Long Term Disability
  • 401(k) up to 6% company match
  • Competitive paid time off package
  • Substantial paid company holiday package
  • Gym, Education, and Health Reimbursements
  • Paid Maternity & Paternity Leave
  • Much more!
• Comprehensive training program
• A rewarding company culture

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued, and we share a deep sense of purpose and belonging.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

We're ready for you. What are you waiting for?

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.