IT Systems Analyst II, Epic Patient Access

Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

POSITION SUMMARY

The IT Systems Analyst II, Epic Patient Access is responsible for the development, configuration, continuous improvement and support for hospital system applications, primarily Epic Patient Access, which includes Cadence, Prelude, Grand Central, Real Time Eligibility, Welcome and Referrals. The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications.

• Translates practice and specialty workflows into application and technology designs.
• Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.
• Capable of managing assigned project tasks to remain on track with project timelines. Proactively communicates risks and delays and escalates issues as appropriate.
• Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.
• Assist with defining, testing and implementing interfaces with third party system, and develop effective end-to-end workflows around the interfaces (as applicable).
• Ability to analyze and troubleshoot problems. Consistently offers solutions with minimal assistance from manager.
• Participates in business continuity planning and assists with the development of disaster recovery measures.
• Participates in after-hours support On-Call rotation.

Education & Experience:

• BA/BS degree or equivalent experience.
• 3 years of experience in applicable business area (Revenue Cycle, operational or IT systems support).
• Current Epic Cadence and Epic Prelude certifications.
• 5 years of experience working within Information Technology implementing and supporting applications.
• Epic Grand Central certification, preferred.
• Facility Structure experience, preferred.
• Epic go-live experience providing onsite and/or remote support, preferred.

Knowledge, Skills & Abilities:

• Ability to travel up to 25% to Ardent facilities for pre-activation, implementation and staff training.
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
• Strong understanding in the areas of application technology and system design.
• Proficient in Microsoft Office 365 tools.
• Excellent oral and written communication skills, as well as strong interpersonal relationship skills.