Community Outreach Representative

Children's National Medical Center
United States, D.C., Washington
Jan 23, 2025
Description The Community Outreach Representative provides in-the-field services as follows: makes home visits to initiate the enrollment process for newly eligible enrollees; locates existing members as part of the member-monitoring process; educates prospective and existing members and families on services and benefits of HSCSN; assists with the HSCSN Family Support Network, Youth Athletic Program, and serves as HSCSN representative at health fairs, collaborative/community organization events and meetings. Primary focus is on the Latino community; however, incumbent will be working with the community at large. This position serves under the direction of the Director of the Department of Family and Community Development with some independent discretion in decision-making. Qualifications Qualifications - External Minimum Education High School Diploma or GED (Required) Minimum Work Experience 3 years community relations, customer or member services experience in a health-related or managed care organization environment preferred. (Required) Required Skills/Knowledge Must possess excellent customer relations skills. Must have excellent oral and written communication skills. Must have the ability to make presentations effectively and communicate with executives, directors, managers, staff members, as well as the general public. Must be able to work independently, think creatively, plan strategically, and implement efficaciously. Ability to work effectively within a team framework. Must possess valid driver's license and have access to reliable transportation. Job Functions Essential job duties: Assist all lines of business in retaining current qualified members by following a strategic daily work schedule that includes rotating am/pm hours and weekend hours. This includes but not limited to telephone outreaches and community visits with members. Establish and maintain an accurate record of all members contact which includes outreach and home visits. Accurate completion and daily submission of all assessments, necessary form, etc. Maintain and increase daily and monthly goals set to increase the overall membership. Assist in developing marketing strategies, campaigns and community partnerships to promote community awareness of HSCSN services. Makes visits to homes of newly eligible enrollees to conduct health and home needs survey during the enrollment process. Collects information on the child's background, medical condition, health service utilization, education, vocation, family status, and living environment. Assists in the implementation of EPSDT initiatives to increase member health visits. Attends and serves as HSCSN representative at local health fairs, collaborative and community organization events and meetings. Assists in coordinating and facilitating Outreach Program activities. Prepares and submits assessment packages and weekly reports on assigned outreach activities. Other job duties: May perform other duties in addition to those outlined in this job description. Organizational Accountabilities Organizational Accountabilities (Staff) Employee Excellence Demonstrates understanding of quality of service and collaborates with co-workers to ensure excellence standard is achieved Innovates through improvement of care and/or efficiency of operational processes. Dedicated to a standard of performance excellence and high quality All In Embraces changes/improvements and actively participates in the implementation of new/improved programs, technology, new equipment, systems and resources that promote quality of care, safety and efficiency Identifies, prioritizes and selects alternative solutions to determine best outcome Action Oriented Maintains a high level of activity/productivity, meeting deadlines and appropriately prioritizing tasks to meet business demands Anticipates problems and attempts to solve before they develop Supervisory Responsibilities None Blood Borne Pathogen Exposure Category II: Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens. Protected Health Information Access Level Level IV - Full Access Incumbents in this job may access any protected health information associated to a customer's needs, the service(s) rendered and the position's functions. Working Environment This job operates in a health plan or office environment. Physical Requirements Sedentary Work: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one that involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met. Travel Requirements Requires considerable driving within the Washington Metropolitan Area. DC RESIDENTS ENCOURAGED TO APPLY Full Time Salary Range - $42,619.00 - $71,001.20 Primary Location : District of Columbia-Washington Other Locations : District of Columbia-Washington Work Locations : HSCSN - MLK Ave 3400 Martin Luther King Jr. Ave SE Washington 20032 Job : Administrative Support / Customer Service Organization : Childrens School Services Shift : Day Work Schedule : M-F; 9:00AM - 5:30PM Job Posting : Jan 22, 2025, 6:25:43 PM