Customer Service Representative

Greets customers and
assesses needs to determine sales/service focus or referral to appropriate
department. Provides specific services
to existing and potential customers such as account opening and/or maintenance,
and purchases of CDs, HSAs and IRAs.

* Access customer needs for sales and/or services in a
professional manner, determines best solution and clearly communicates that
solution to the customer. Answer
questions regarding bank products and services while recognizing sales and
referral opportunities.

* Stay apprised of existing bank products and services
including implementation of new ones.

* Open deposit accounts including checking and savings,
certificates of deposit, safe deposit box leases, HSAs, IRAs, etc.

* Perform specific service transactions for customers
including but not limited to reordering checks, making account name and address
changes, granting access to safe deposit boxes, etc.

* Handle customer service
issues by conducting research, assuming ownership of customer problems, and
providing follow-up status to customers.

* Greet customers to ensure
smooth traffic flow within banking office in order to provide efficient
service.

* Build customer relationships by using bank developed
techniques and processes to better serve customers and the banking office team. Be proactive in daily customer and
prospective customer contact, either by phone or in person to identify
financial needs and initiate and/or strengthen relationships.

* Support team sales process by identifying and acting
upon customer needs or by making the appropriate referral. Participate in team and individual sales
goals.

* Follow bank policies and procedures, security
guidelines, and comply with all federal, state, and local regulations.

* Manage risk in every customer interaction and detect
fraudulent transactions to prevent losses

* May be required to perform other duties as assigned.

* High school diploma or equivalent required and a
minimum of 3 years of related job experience, or equivalent combination of
education and experience.

* Customer service experience in retail sales
environment required, banking experience preferred.

* Effective oral and written communication skills.

* Excellent customer service and interpersonal skills.

* Demonstrate willingness and desire to work in a team
environment.

* Ability to prioritize and multi-task.

* Adaptability to change, including cross-training for
Teller and Teller Supervisor.

* Ability to compute basic to moderately complex math
calculations.

* Basic problem-solving and analytical skills.

* Ability to
interpret and follow a variety of instructions furnished in written, oral,
diagram, or schedule form.

* Proficiency in using personal computers and office
products (e.g., Word, Excel).