Support Analyst - ServiceNow

Cognizant North America
life insurance, parental leave, paid time off, paid holidays, 401(k)
United States, Massachusetts, Boston
Mar 08, 2025
About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers! We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era! Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment. Handling incidents, requests, change, problem tickets and cloning requests Troubleshoot the tickets / issues with the strong technical acumen and scripting knowledge Take ownership of the tickets and the assigned cloning requests Work with business stakeholders, vendors, end users and Tech SME for ticket resolution; collaborate with multiple teams when required Resolve tickets within the SLA following the ITIL process Work on enhancements when required As part of continuous improvement, seek opportunities to enhance the application stability/functionality and increase the efficiency of the platform ITSM, Scripting, HRSD, ITOM, Integration ServiceNow admin certification (CSA) is required #LI-NC1 Applications will be accepted until 3/11/25. The annual salary for this position is between $73,000 - $99,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.