Part-Time Ticket Sales and Operations Coordinator, Speaker Forum

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

Job Description Summary

Job Description

Essential Functions:

• Sells subscriptions and single admission tickets via website and by phone using specialized software for all Face to Face events.
• Provides information in person, via email, or by telephone regarding event logistics, locations of events, various pricing, ticket availability, and seating arrangements.
• Responds to customers of the Speaker Forum by explaining box office policies, researching and investigating problems, answering questions and resolves routine problems regarding ticket sales to ensure ticket accuracy and security.
• Authorizes and processes credit card sales and checks and applies payment to the payment tracking system.
• Resolves customer issues as it relates to tickets or parking onsite the day of the event.
• Prepares various tracking and ticketing reports.
• Manages invoicing and revenue tracking for F2F events.
• Advises the Executive Director on important matters for subscribers, keynote society members, and all discretionary holds
• Manages the student ticket registration and distribution process for both WFU and non-WFU students.
• Updates the automated phone system to reflect current event.
• Delivers tickets for particular F2F patrons.
• Serves as main contact for Face to Face patrons.
• Performs other duties as assigned.

Required Education, Knowledge, Skills, and Abilities:

• High School degree with specialized training plus six months' experience or an equivalent combination of education and experience.

• Proficiency in technical and computer skills, including Word, Excel, database management, the Internet, and other relevant software.
• Possesses a high degree of self-motivation, a positive attitude, strong work ethic and good judgment.
• Strong service orientation; must delight in providing excellent customer service.

• Able to solve problems and think on your feet.
• High level of attention to detail and accuracy.
• Ability to work independently and with minimal supervision.
• High level of proficiency with project management techniques and the ability to follow up on all tasks until successful completion.
• Ability to handle concurrent assignments and changing priorities as circumstances dictate; ability to be nimble to meet demanding deadlines.

• An ability to understand the highly sensitive and private nature of the work and the ability to keep such information confidential.
• Ability to analyze and interpret policy and procedural guidelines.
• Flexibility to work evenings and weekends and variable hours as required.
• Should be able to meet the requirements of the University's automobile insurance policy.
• Excellent interpersonal and communication skills, both verbally and written, with a broad range of internal and external constituents.
• Ability to learn and use Advancement database (Blackbaud) and OnBase document imaging system; develop/refine skills as needed.
• Ability to handle checks and credit card sales.
• Ability to research and organize information and data with accuracy and attention to detail.
• Ability to answer moderately complex questions. Proactively seeks additional information to perform assigned duties.
• Commitment to the mission and values of University Advancement and a commitment to equity, particularly racial equity, with a willingness to proactively learn about it and integrate it into all aspects of the work.
• Respect for the dignity and abilities of all people.

Preferred Education, Knowledge, Skills, and Abilities:

• BA/BS degree preferred.
• Ticketing experience preferred.

Accountabilities:

• Responsible for own work only.

Physical Requirements and Environmental Conditions:

Sedentary work primarily involving sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned. No adverse environmental conditions are expected.

Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Additional Job Description

In University Advancement, we believe in equity, not just equality. We understand that in order to develop a fully engaged constituency; individuals must receive equitable treatment instead of equal treatment. Establishing equality means treating everyone the same. Equity necessitates transforming our community to meet the needs, interests and cultural norms of our University Advancement staff.

Authentic and transparent engagement and collaboration from all groups and individuals is at the foundation of University Advancement at Wake Forest University. We aspire to be an exemplar for belonging and inclusion where personal and team achievements are realized and celebrated. University Advancement approaches each moment with sincere gratitude, deep and abiding respect, unwavering optimism, profound humbleness, and an eye to learn something new. Our yesterday has shaped us, our today molds us, and together, our tomorrow at University Advancement and Wake Forest University creates an opportunity for aspirations and inspiration for all generations.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet all requirements listed in the job description. In University Advancement at Wake Forest University, we are dedicated to building a diverse, inclusive and authentic workplace. If this role appeals to you, but your past experience doesn't align perfectly with every qualification on the job description, we encourage you to apply. You may be just the right candidate for this or other roles.

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.