Sterling Member Service Representative II

Why Join Apple?

Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.

Additional Workplace Highlights:

• Named Top Workplaces by the Washington Post 2024
• Named American Banker Best Credit Unions to Work For 2024
• Diverse, friendly work environment, progressive management staff
• 21 branches in Northern Virginia with easy commuting distance

Position Summary:

Under general supervision, but following established policies and procedures performs a broad-range of member service activities in person, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members and staff. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve with Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other Member Services and clerical duties as assigned by the Branch Manager including basic loan transactions. Performs other duties as assigned by the Branch Manager.

Responsibilities:

• Represents the credit union to the member, in person, by mail or by telephone in a courteous, professional manner. Gives prompt, efficient and accurate service in the processing of all transactions such as deposits, withdrawals, opening of new checking/savings accounts, direct deposits, IRA's, ATM cards and loan rates. May place stop payment on checks, provide copies of canceled checks, etc.
• Receives loan payments, checks and cash for deposit into members' savings and/or checking accounts, verifies amount, examines checks for proper endorsement and negotiability and inputs information into the computer system. Processes mail transactions, replies to member correspondence by form letter regarding transactions affecting their accounts
• Provides member basic account information on Loans and Shares products or existing accounts as needed.
• Under the direction of branch management, contacts member in regards to deposit accounts, loan applications, and other products as directed. May process consumer loan applications as directed by manager.
• Inputs comments and records member activity in the Synapsys MRM as needed
• Identifies opportunities for cross-selling and offers Potential Sales Opportunities (PSO's) as presented in Synapsys and refers members accordingly
• Responsible for learning credit union products and services and being able to cross-sell them to the members
• Processes member requests for share withdrawals
• May disburse loan and share withdrawal checks. Follows up on work "left at desk" by members

Qualifications-all required unless otherwise noted:

• Minimum (24) twenty-four months financial institution experience.
• Previous teller or customer service experience preferred
• High school diploma or equivalent (GED)
• Excellent oral and written communication skills
• Ability to learn and cross-sell credit union products and services
• Excellent math ability and attention to detail. Proficient in the use of Symitar for posting teller transactions and inquiry on deposit accounts and loan accounts. Proficient in Akcelerant to perform basic inquiry on loan applications in process, and to input basic loan application information. Proficient in Synapsys MRM, to act on PSO's, create and input to events, and retrieve and read My Sales reports. PC proficient.
• The ability to lift 25 lbs. and utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc.
• Ability to function in a financial institution environment.

Employment Type: Full-Time

Location: 21361 Gentry Drive, Sterling, VA 20166.

*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility. ***