Director of Application Program Management

PURPOSE STATEMENT:

The Director, Application Program Management is responsible for managing the portfolio of projects and team members in support of the Application Delivery Team. This role will work with application owners and stakeholders to develop project scope of work documents, project plans, and other deliverables deemed as required to successfully execute the initiatives. The role will manage a team of project managers and other project supporting staff responsible for the ongoing projects as part of the Application portfolio. The Director, Application Program Management is instrumental in ensuring positive stakeholder relationships, both internal and external to IT.

ESSENTIAL FUNCTIONS:

1. Program/Project Leadership: Leads projects, programs specific to the Application Delivery Team. Develops and maintains program/project plans that align with organizational objectives and application owner responsibilities. Point of contact for Application Program and fosters a collaborative environment. Defines and aligns the roles and responsibilities of parties involved in the project including stakeholders, management, IT management, project team, vendors and others affected by the project.
2. Team Leadership: Leads project managers with their execution of projects within the program. Guides the work of the IT Project Managers and Project Analysts to enable success.
3. Team Development: Engages teammates with their development in accordance with Acadia and the greater PMO's strategy. Helps develop, maintain, and hold teammates accountable to departmental (PMO) and Acadia standards. Maintain a focus on Agile principles and standards aligned to the Application Delivery teams.
4. Stakeholder Engagement: Engages and cultivates relationships with application owners and stakeholders. Ensure alignment develops project/program deliverables as required to successfully execute on the scope, schedule, and timeline of the associated initiatives, based upon standards within the greater PMO.
5. Risk Management: Proactively manages and communicates risks/issues with associated projects/programs.
6. Communications: Works with sponsors, stakeholders, and project teams to identify project reporting structures and communication plans for all aspects of the project/program/portfolio.
7. External/Vendor Relationships: Works closely with application owners to manage and nurture vendor/partner relationships.
8. Project/Program Management: Integrates project plans and schedules from multiple sources to create a cohesive plan with identifiable critical path, task dependencies, and major milestones, and manages the agreed project plans and schedules, ensuring successful completion within scope, budget, time, and quality parameters. Organizes and conducts project team meetings.
9. Strategic Alignment: Collaborates with stakeholders and leaders to ensure that project interdependencies within the Application Program Portfolio and across other departments are considered, tracked, planned and executed cohesively. Ensures alignment to organizational objectives and stakeholder expectations.
10. Resource Management: Creates strategies and optimizes the effective allocation and utilization of Acadia resources/teammates in alignment with the PMO.
11. Change Management: Adapts project plans, schedules and resource assignments as required throughout projects to respond to emerging requirements and risks.
12. PMO Alignment/Development: Follows PMO standards and best practices. Gives back to the department by sharing lessons learned, grows PMO standards, and engages in the development of our teammates. Maintains current working knowledge of project management practices.
13. PMO Reporting/Tracking: Assists department with ensuring PMO reporting is completed as needed for Acadia Leadership. Prepares and presents oral and/or written technical reports and project presentation.

STANDARD EXPECTATIONS:

• Exhibits a collaborative, positive, can-do attitude that cultivates win-win situations
• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor's degree or equivalent work experience
• Minimum ten (10) years of experience in a business analyst, project management, or information technology leadership role in a complex business and systems environment
• Proven record of leading/developing others and project teams
• Proven experience in driving complex IT projects in a matrixed environment to completion and within targets.
• Strong knowledge of project management software
• Strong problem-solving skills and issue resolution
• Excellent strategic thinking and decision-making skills
• Experience with technical alternatives and basic knowledge of emerging technologies
• Knowledge of office administration procedures with the ability to operate most standard office equipment
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
• Self-motivated with strong organizational skills and superior attention to detail
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes
• Capable of working within established policies, procedures and practices prescribed by the organization
• English sufficient to provide and receive instructions/directions

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Preferred: PMP

SUPERVISORY REQUIREMENTS:

Supervises a team of employees

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.