Operations Manager, EDA Services & Customer Success

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

This Operations Manager for Services and Customer Success is an exciting opportunity to help maximize the value of EDA (Electronic Design Automation) software solutions, for both customers and Keysight. Through this role, you'll report to and partner with a Senior Director responsible for worldwide customer success (both pre-sales and post-sales). While you'll also help optimize the operational excellence of our Customer Success Organization (CSO), your primary responsibility is doing this specifically for our EDA Services. Do you know how EDA solutions help companies develop high-performance electronic products? Are you a problem solver? Are you energized by helping others? Do you want a strategic impact role that impacts global teams and customers? If you answered yes to these questions, you should act now and click apply!

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• Partner with Sr. Director to help optimize global operations for Customer Success Organization
• Regional EDA Service Managers will report dotted line to this role for guidance, training and mentoring
• Guide the EDA Services & Training portfolio (i.e., part numbers, structures, price, service delivery methods and protocols, etc.), and collect/communicate best practices across the global organization
• Coordinate planning efforts (Strategic Planning Reviews, Quarterly Business Reviews, etc.) for EDA Services & Training, including impact on software business growth
• Maintain global process and business-critical templates (e.g., Statement of Work, Pricing Guides, etc.) required for EDA Services & Training
• Document and maintain major Quote-to-Cash processes involving Service Engineers, Solutions Engineers, and Customer Success Managers
• Refine and track metrics for success for EDA Services
• Forecast, track, and report global orders and revenues for EDA Services & Training
• Partner with Portfolio and Business leaders to assure that Customer Success Organization plans and activities, especially for EDA Services & Training, align with those of the business

Careers Privacy Statement

• US Citizenship required
• BS or MS EE (or equivalent) needed, MBA desired
• Knowledge of Keysight EDA solutions and how they are used for design & verification of devices, circuits, and subsystems (RF/Microwave, High-Speed Digital, Electronic System Level, Power Electronics, Quantum, etc.)
• Demonstrated knowledge of best practices in technical business process documentation, training, Services, etc.
• Able to adopt, support, and optimize processes and operations to maximize team impact
• Able to communicate at multiple organizational levels, from the C-suite to technicians and engineers, with customers and internally
• Excellent communications and presentation skills
• Skilled at group facilitation (co-located and remote) and at coordinating globally distributed teams

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Santa Rosa, California pay range: MIN $138,960.00 - MAX $231,600.00

Colorado pay range: MIN $128,670.00 - MAX $214,440.00

Note: For other locations, pay ranges will vary by region

This role is eligible for our Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)