Customer Service Manager - Systems

Uline
Pay Based on Qualifications
paid time off, paid holidays, tuition assistance, 401(k)
United States, Wisconsin, Kenosha
12355 Uline Way (Show on map)
Jan 24, 2025
Customer Service Manager - Systems Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Systems Manager for our Customer Service department, your team will build and test the tools our customer service reps rely on! Better together! This position is on-site, and we are looking for people who share our passion. Position Responsibilities Manage, mentor and develop team of User Acceptance Testers in our state-of-the art customer service call center. Ensure thorough and accurate testing processes are in place. Direct large-scale customer service systems projects and implementations, serving as a resource for Customer Service management. Building and maintain relationships with key internal business areas and third-party providers. Minimum Requirements Bachelor's degree. 5+ years in Customer Service or Call Center management. Experience with project management, User Acceptance Testing methodology and Customer Service Systems implementations preferred. Excellent time management, organizational and communication skills. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks First-class fitness center. Beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Uline is a drug-free workplace. EEO/AA Employer/Vet/Disabled #LI-CB2 #CORP (#IN-PPCS) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!