Front of House Representative

Job Title: Front of House Representative II, Intermittent
Department: Wheeler Opera House
Classification: Non-Exempt

Salary Range: $23.28/hour min - $25.61/hour mid - $27.93/hour max

Position Summary: Supports Front-of-House operations through event-night house management, volunteer supervision, and on-site logistics, as well as through as-needed administrative assistance in departmental planning, project research and development, and basic administrative coordination.
Supervision Exercised and Received: Position assists with management and supervision of volunteer ushers. Position receives direct supervision of the Front of House Supervisor.

Essential Job Functions:
Operations
*Assists with event-night management of Front of House operations including: event supervision of bar lobby, ticket lobby, theatre, and rental event hospitality areas; volunteer supervision; completion and distribution of nightly performance reports; basic venue maintenance in public spaces; and merchandise selling as needed.
*Coordinate event details across all relevant Wheeler departments, including Box Office, Production, Building, etc.

On-Site Logistics
*Facilitates event-based site needs, including set-up, strike, and clean-up of bar lobby, ticket lobby, theatre, and rental event hospitality areas. This includes lifting and moving of lobby furniture and basic venue maintenance (light vacuuming, garbage/recycling removal, surfaces cleaning, etc.).

Administration
*As needed, assists with departmental administrative tasks including: laundry, office tidying, catering, volunteer scheduling and communications, digital monitor programming, development of volunteer program benefits (researching and contacting potential partners), etc.

Customer Service

*Ensures positive, efficient customer service-oriented operation. Facilitates patron seating, resolves conflict, and ensures the timely start of programs. Responds to renter, patron, and volunteer needs. Maintains public safety and assists with artist security issues. Manages merchandise and disclosure procedures.

Core Competencies Displays the following key competencies in the overall job performance to include the following knowledge, skills and abilities:
*Skillful attention to details and timelines, including the ability to maintain a tight run-of-show on event night, as well as to maintain a big-picture view of the performance calendar, especially during the heavily booked peak-season.
*Well-developed interpersonal skills, including listening, empathy, tact, cooperation, and friendliness, and the ability to relate and communicate with a diverse patron base, as well as to manage and give work-related feedback to a diverse volunteer base.
*Knowledge and understanding of performance venue practices, especially as they relate to Front of House and Volunteer Management.
*Desire and ability to provide exemplary customer service to successfully identify and meet the needs of our patrons, volunteers, and staff.
*Ability to handle money efficiently and with integrity, including: completing cash and credit card transactions, properly reporting on forms, etc.
*Proficiency with basic computer programs, and the ability to learn new software/programs as needed.
*Maintains a high level of organization and orderliness.
*Other Duties as Assigned

Minimum Requirements:
Education: High School Diploma or GED equivalent.
Experience: Three or more years' experience in House Management, ushering, cash handling, concessions, or hospitality with a performing arts organization.
Technical Knowledge: Must be proficient with Microsoft Word, Excel, and Email.
Licenses & Certifications: Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.
NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.
NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.

Position Type and Work Hours: Intermittent part-time, up to 20-hour work week, Monday through Sunday, hours and days will vary depending on production schedule.
Evenings/Weekends: Based on event schedule
Weekdays: Based on event schedule
Work Environment:
*Indoors: Wheeler Opera House; performance venue environment.
*Outdoors/Off-Site: Occasional offsite and outdoor work environment for special events. Occasional transportation needs between sites. Meetings, and trainings at a variety of city facilities and areas.
Essential Physical Requirements:
*Lifting & Carrying: Occasionally up to 75 lbs. assisted, such as moving tables and chairs. Up to 35 lbs. unassisted, such as picking trash in theatre, taking trash/recycling to dumpster after event, moving boxes/packages, and performing equipment.
*Physical: Reaching, climbing stairs, standing, sitting, typing, talking, crouching, kneeling, seeing, driving, and hearing.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.