Associate (Payroll) Software Support Specialist

• Strong desire to work with a team that has common goals
• Passion for helping clients and building rapport
• Desire to work in a fast-paced environment where every day offers diverse questions
• Aptitude for problem solving and thinking out-of-the-box.

Troy, Michigan

0-5%

• Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service
• Determines whether to resolve issues personally or to refer to a more experienced team member.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
• May submit client issues to the development team for resolution as needed.
• Commits to expanding technological skills and knowledge of Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee
• Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business
• Ethics, and Anti-Harassment policies.
• Performs other duties as assigned.

• Bachelor's degree in a related field or equivalent experience.
• Knowledge of payroll functions.
• Excellent interpersonal skills.
• Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Knowledgeable with Microsoft Office.
• Must be willing to come into the office at least 3 times a week.
• Must be able to work an occasional 11 am to 8 pm ET shift.
• 5% travel.

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.