F&B Supervisor, Concessions - Saratoga Race Track

Saratoga Racecourse opened in 1864, and is often considered to be the oldest major sporting venue of any kind in the U.S. Serving up our signature Saratoga Sunrise's and Belmont Jewel's, Levy has been the proud Food and Beverage partner since 2020. Every day - as our CEO Andy Lansing states - we strive to elevate the hospitality experience, honor tradition, and set the bar within and outside the racing world. Join our team and be apart of our story for the exciting 2025 Season!

Looking for (2) Concessions Supervisors and (2) Concessions Bar Supervisors - while this role is primarily seasonal (approx. May-September), there is opportunity for this role to return annually each season.

Essential Duties and Responsibilities:

• Manages the operations of multiple concession stand and bars, while assisting team members and maintaining a safe environment throughout operating hours.
• Greets, directs, and responds to guest's questions and needs.
• Understands menu offerings, presentation and pricing.
• Ensures proper product control and handling of inventory and equipment.
• Enforce and follow cashless policies and food safety/sanitation guidelines.
• Performs other duties as assigned.

* Minimum one year leadership experience preferred.

* Ability to work in all types of weather including rain, heat, cold, etc.
* Ability to stand for extended periods of time and lift up to 25 pounds. This is a hands-on, floor supervisor position.

Our ideal candidate

* Is approachable and dependable
* Has a willingness to learn and asks questions
* Is comfortable operating in a loud, high-volume atmosphere
* Has relevant supervisor experience overseeing team members within the food and beverage industry
* Is able to work alone and on a team
* Has strong organization and leadership skills
* Is someone with heart and hustle - and recognizes there is no small parts or roles. What we do isn't easy; each team member is important and we succeed as a team!
* Treats all guests and team members kindly and fairly, and carries themselves with top-notch communication skills

* Day-to-day leadership and oversight of cashiers, bartenders, and barbacks. Leading daily pre-shift and employee coaching/development
* Confirm yours and your teams' compliance with Levy standards, policies, and procedures
* Check in and check out staff - record if/when breaks are taken and report attendance issues to manager (Late, No Call No Show, Requests to Leave Early)
* Maintaining inventory, ensuring the location is properly stocked with necessary items, and reporting any needs to manager to gather missing items
* Develop positive rapport with guests, verify they are receiving high-level service, and gauge overall satisfaction. Manage complaints as they arise and providing conflict resolution, partnering with manager as needed
* Review menu and other production needs to oversee and manage daily functions
* Recording spoilage and breakage of glasses/plates/ alcohol bottles
* Maintain in-depth knowledge of complete menu and products on hand during event, and report any issues to manager
* Assist the Concessions Department with administrative work including monthly inventory - will involve daily inventory management (proper storage of all food and beverage stock, timely submission of accurate requisitions, tracking waste, and conducting inventory counts)
* Maintain cleanliness of service areas and storage in compliance with all sanitation and safety requirements
* Work with front and back of house staff to ensure proper presentation and set food quantities are met
* Turning in proper paperwork and complete recap at the end of each event

Tips For Success

* Possess a basic of understanding of all positions within Concessions, and hold team members accountable to their job duties while ensuring thorough and efficient completion of tasks
* Ensure preparedness to answer team member questions about their tasks, position, expectations and basic business information
* Maintain a positive attitude toward guests, team members, managers and other supervisors
* Advocate for positive work culture and team morale