Sr. Documentation Specialist (On-Site)

First American
sick time, 401(k)
United States, South Carolina, Fort Mill
Jan 27, 2025
Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Responsible for managing day-to-day operational processes in compliance with established policies and procedures. Provides training to onsite staff and offshore resources. Prepares reports and audits for internal processes and external client requests. What You'll Do Perform essential functions on behalf of the Document Management Collateral team which includes but not limited to ordering collateral documents from various document custodians / clients, requesting collateral files for defaulted and paid in full loans, tracking and reconciling client's collateral files, safeguarding collateral files that are stored onsite and quality control review. Invoice review and reconciliation for management approval. Liaison between customers and other team members. Coordinates with offshore team members to ensure day-to-day processes are completed in a timely manner while providing feedback if errors are identified. Client requests and inquiries. Performs additional duties as required by Management. Interacts with clients, management and peers within the organization. Updates internal procedures as new regulations are identified and processes change. Tasks are generally more complex in nature and usually involve evaluation, judgment and decision making. No formal supervisory responsibility but will be operating at a Senior Specialist level. Works under minimal supervision applying well established techniques, procedures or specific standards What You'll Bring 3-5 years related experience 2+ Mortgage Servicing experience specifically in Collateral and Document Custodian Management High School diploma or equivalent Advanced Excel skills. Demonstrates proficiency in vLookup and creating / manipulating pivot tables Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn Excellent verbal and written communication skills with both internal teams and external customers Thrives in contributing to a team working together to deliver beyond customer expectations Salary Range: $27.40 - $45.66 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.