New 
Associate Facilities Manager
 JLL | |
 United States, Indiana, Indianapolis | |
| 8900 Keystone Crossing (Show on map) | |
 Jan 28, 2025 | |
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Job Responsibilities:
Have responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives Manage the JLL Corrigo work order process, systems, and associated data continuity, as it specifically relates to central and facility management/reporting and maximizing Corrigo capability Complies with all client CMMS standards and specifications to ensure database/firm integrity and standardization Serve as a Subject Matter Expert for assigned portfolio supporting CMMS systems related questions, support issues, and requirements Responsible for production of monthly, quarterly, annual, and ad-hoc account reporting and systems analysis. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training Responsible for system and user process documentation; developing new documentation as required and updates to existing documentation Work closely with all central team managers to optimize and enhance systems to overcome open opportunities including configuration of system notification messages, print formats and other inbound/outbound communication mechanisms Request User IDs and passwords for new users via OVID Process in cooperation with finance team Request system changes via the Corrigo Data Governance Process Provide new user training, advanced user training, and new feature training to the account and client staff as required Develop and deploy inspection, assessment, and audit forms supporting the building facility and engineering team Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility Interface with the FM(s) assigned assisting with tactical planning for the team's goals and objectives Provide support for meetings and conference room reservations as needed and directed Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide Vendor Coaching on Corrigo. Site and Vendor Management expectations: Manage the site in accordance with all agreed policies, procedures, and contract scope. Assist with vendor management for maintenance of janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of respective sites. Support the sourcing SME and area/site managers through the vendor contract procurement process Coordinate internally with other teams which may include fitness, food services, security, and capital projects, et al. Support the site and area manager in the implementation of short and long-term projects for the client. Any other activities to support site operations, including, but not limited to, moves/reconfigurations, events, safety, reception, and mail services Collects data and collaborates with operations team to optimize maintenance programs. Maintains liaison with facilities technicians and other management regarding work execution, necessity of altering schedules and manpower status Tracks all asset information, including spare parts and documentation If applicable, provides direction for inventory clerk (CMMS Admin). May at times provide support with managing physical inventory. Client Relationship Support:Proactively develop and manage client relationships ensuring that expected service levels are achieved. Comply with all requirements of the client contract and meet or exceed key performance indicators. Deliver an exceptional quality of service to the client, as reflected by client feedback. Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity. Self-Management: Support excellent onboarding, training, and team building Actively support an environment of teamwork, co-operation, performance excellence and personal success Participate in the individual performance management program and personal development planning Align with facilities leadership team Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence Requirements: Associate's or Bachelor's degree in Facilities, Property, Business, or related field desirable Minimum 5 years' experience managing CMMS/ work order applications, Performance Analytics, Data Analytics Demonstrated process orientation and data driven skill sets Strong aptitude for technology and systems Strong analytical, organizational and presentation skills. Highly proficient in MS Office Suite specifically in Excel supporting data analytics and manipulation Proficiency in SmartSheet, MS SharePoint, and data visualizations preferred Possess strong written, verbal and people skills Superior customer service skills and a strong orientation to provide exceptional JLL customer experience Preferred experience with JLL Next Generation Maintenance Ability to plan and manage work under time constraints Ability to multitask and work without direct supervision Strong organizational skills and collaborative style needed | |