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Fiber Change Management Analyst

TEKsystems
$33.78 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Doral
Jan 28, 2025
Description Location: Doral Fl - 100 Remote Orientation - 2 weeks M-F 8 am to 5 pm in the office Expenses: None There is no field work with this role. Hours that will be worked with details: 10 PM to 8 AM 4 days a week C-shift/Night Shift/ 4 days on 3 days off. Shift beginning at 10 PM and ending at 8 AM. They should expect at least one of the days to be a weekend. Sat or Sun. Crown Castle works around the country to build and maintain the infrastructure behind the worlds most revolutionary technologies. As the largest shared infrastructure provider in the United States Crown Castle owns operates and leases more than 40000 cell towers 80000 small cells and over 80000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data technology and wireless service - bringing information ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE SP 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately 85 billion. Position Title - Change Management Analyst Position Summary Overall duty is to coordinate and or manage maintenance events within Crown Castle Fibers Network such that we minimize disruption to our customer base and ensure that each affected customers service is restored in timely manner. Job Responsibilities - Maintenance Coordination- Internal and Vendor Maintenance Management. - MOP Assessment. - Maintenance Event Approval. - Impact Analysis- Circuit Impact Research Assessment and Validation. - Conflict Assessment-Internal External Maintenance Network Outage Conflict Resolution. - Internal Vendor and Customer Scheduling Coordination. - Research customer Information to ensure each customer is properly notified. - Proactive Customer Communication Notifications - CM Support Line - for logging maintenance progress in the field. Not field based but remote troubleshooting to support calls from technicians in the field. - Diagnose troubleshoot and clear alarms as reported by our NMS events logs as a result of Change Management activity - Serve as the primary point of contact for all Change Management SA inquiries. - Various Record Validation Projects. Job Knowledge/Experience: - Hands on Experience and working knowledge within the following areas: SONET IP protocols and routing Layer 2 switching WDM Dark Fiber services and OTDR testing. - 3-5 years telecommunications experience required. - Solid experience with standard MS Office Products - NMS alarm monitoring - Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker NOC or Ops experience Nortel 6500/5200Lambda Unite Infinera - Good judgment concentration and decision-making skills. - Display good customer service techniques with a strong commitment to Customer Care as the customers advocate. - Extreme attention to detail. - Good organizational skills. - Ability to multitask. - Must possess a positive attitude. - Cross functional team player Desired - 2-4 years related Service Provider experience Systems/Certifications: CCNA CCNP ITIL Network - preferred - Cisco routers and switches Cisco ONS Lucent DMX Juniper MX and EX series - Experience with MRV. Experience with BGP IPv6 and or JUNOS a plus Education: HS Diploma or GED Experience Level Intermediate Level Pay and Benefits The pay range for this position is $33.78 - $33.78/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Doral,FL. Application Deadline This position is anticipated to close on Jan 29, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.