Credit Review Officer II/Quality Assurance Analyst (Remote)

This is a remote role that may be hired in several markets across the United States.

Department Overview:

Credit Review (CR) is a key department within First Citizens Bank's (FCB's, or the Bank's) third line of defense (TLOD). Its mission is to provide executive management and the Board of Directors with an independent view of asset quality and credit risk management practices effectiveness across business units and support functions that originate or manage credit exposure. The team is comprised of risk management professionals with deep credit analysis, product knowledge, and transaction skills and experiences across various asset classes, industries, and stages of the client lifecycle.

This position is a key contributor role that provides the incumbent with diverse exposure to a variety of credit portfolios and products with regular engagement and collaboration with Credit Review stakeholders of various seniority. As such, the position has an outsized influence on helping elevate the quality of CR's work and ensuring it delivers on its mandate efficiently, effectively and in accordance with department and Bank standards. Working in close collaboration with CR's Director of Quality Assurance, the Quality Assurance Analyst helps execute a quality assurance program that spans both CR assurance activities as well as key internal reporting and operational processes, and in doing so provides critical insights regarding the quality and reliability of the department's work. This includes evaluating the adequacy and accuracy of CR's examination and continuous monitoring processes, issues management, annual planning and risk assessment, and other operational activities through review and assessment of a sample of work performed by CR annually. The Quality Assurance Analyst will also assist in aggregating outcomes from QA activities to help identify any gaps in CR's methodology, process or governance documents and any training needs for CR associates. The position has a remote workstyle.

• Participate in quality assurance (QA) examinations, as outlined in the annual QA plan, which covers CR's assurance activities, executive management and Board reporting, and certain key internal processes.
• Conduct sample testing of various CR work products to evaluate the design and operating effectiveness of CR practices and controls.
• Perform assessment of a sample of CR File Reviews, an integral component of CR's assurance activities whereby individual credits are reviewed for adherence to risk appetite and approval requirements, the quality of repayment sources and transaction structure, the accuracy of risk ratings and regulatory classifications, and the adequacy of Lending Unit credit analysis and other documentation.
• Help prepare quarterly reports of QA results for CR leadership, executive management, and Board Risk Committee consumption, highlighting key findings and methodology or process enhancement recommendations to improve outcomes.
• Develop collaborative working relationships with CR team members to promote knowledge sharing, exchanges of best practices, and foster a positive work environment consistent with Bank values.
• Participate in special projects as needed in support of achieving CR's objectives, such as the performance of retrospective analyses of supervisory or other third-party feedback.

Bachelor's Degree and 6 years of experience in Commercial Lending or Credit Administration OR High School Diploma or GED and 10 years of experience in Commercial Lending or Credit Administration

• Broad knowledge of a diverse range of client types, asset classes, and credit products including loans to individual consumers, small businesses, larger complex corporates, commercial real estate firms, and high net worth individuals.
• Strong credit / financial statement analysis skills, proven understanding of business and financial markets and the effects of economic conditions on a Bank's credit portfolios, and knowledge of corporate finance concepts and theories, industry credit practices, current financial and regulatory environments, and risk management techniques.
• Familiarity with regulatory expectations related to maintaining safe and sound credit risk management practices for large banks; experience contributing to regulatory exams and navigating supervisory scrutiny is a plus.
• Adept at problem-solving with focus on process, controls, and documentation; ability to manage deadlines and work cross-functionally to build consensus.
• Effective communication skills, both oral and written, with a high degree of professional maturity appropriate for interactions with external and internal constituents of all levels. Experience preparing materials for and interacting with supervisory agencies, external auditors, and executives is a plus.
• Strong attention to detail with a dedication to quality and operational excellence. Enthusiasm for learning and eagerness to remain current on Bank, market, and industry developments to keep skills current and sharp.
• Willingness to travel 0-10% if needed.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $120,000.00 and $145,000.00. If hired in Arizona or Texas, the base pay for this position is generally between $130,000.00 and $155,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.