Senior Manager of Instruction, Break Through Tech (NYC)

About Cornell Tech
Cornell Tech is a graduate campus of Cornell University that brings together faculty, students, business leaders, and tech entrepreneurs in a catalytic environment to reinvent the way we live in the digital age.

A hallmark of Cornell Tech is a rapid pace of change and growth, which serve as opportunities to pursue excellence and improvement, not merely scale. We iterate to learn quickly from our activities and to improve our programs and ways of working. We further expect our organizational structure to continue to change, given the pace of our activities and programs and our iterative learning process. We see Cornell Tech serving as a model organization for our students, demonstrating the operations of a highly effective, dynamic, information-age organization.

About Break Through Tech

Break Through Tech empowers, trains, and connects students from different lived experiences to influential tech opportunities. We are focused on launching a generation of diverse tech talent into the workforce with an emphasis on Black, LatinX, Native American, low-income women, and gender non-conforming individuals because those who break into today's tech jobs will be writing the rules that will shape the future for all of us.

Hosted by Cornell Tech, Break Through Tech AI is the new program from Break Through Tech on a mission to credential and fast-track undergraduate women into careers in the fastest-growing areas of tech: data science, machine learning, and artificial intelligence. Developed with industry leaders, the Break Through Tech AI Program includes three high-level components that are considered critical for increasing the competitiveness and marketability of students pursuing AI/ML engineering roles: (1) skills-based training through our Summer Machine Learning Foundations Course, (2) industry-relevant portfolios through our AI Studio program, and (3) mentorship, career coaching, and job placement support. Over the next four years, the Break Through Tech AI Program will expand nationwide to foster a diverse next generation of AI leaders who will build AI technologies that are fairer and more representative of our society.

Position Summary

At a high level, this role will oversee three core areas: (1) instructor hiring, onboarding, and management (2) oversight of course and program implementation, ensuring success of the Hubs and instructors through activities such as data management, onboarding, and support throughout delivery and (3) university partner management to fuel the development of Break Through Tech's instructional help model, including the recruitment of Instructional Hubs.

Successful candidates will need to have and display the following competencies as part of this role:

• Attracts top talent - Attracting and selecting the best talent to meet current and future business needs
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Manages ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear

This is a full-time, benefits-eligible 3-year term position with the possibility of renewal. There is flexibility for the individual in this role to have a hybrid schedule and primary work location at the Cornell Tech campus on Roosevelt Island in New York City or to be primarily remote. The Senior Manager is expected to be on campus, at least, for key meetings and events when necessary.

Visa sponsorship is not available.

Starting salary range: $96,800 to $112,000

Essential Functions Include

Instructor hiring, onboarding, and management - 40%

• Recruit and vet instructional staff to lead the Machine Learning Foundations course
• Collaborate with the product design team on the design and delivery of instructional staff training
• Oversee instructional staff, including leading instructional staff through weekly meetings, ensuring instructor grading is completed in a timely manner, monitoring instructor performance data and sharing positive and constructive feedback with instructors
• Foster a positive and inclusive team environment by recognizing achievements, celebrating milestones, and supporting instructors in their roles
• Facilitate and foster the delivery of Communities of Practice between instructional hub staff during the Summer Machine Learning course delivery.
• Ensure the overall success of instructional staff, and in turn, the student experience
• Identify and onboard AI Studio course support/tutors to support industry project delivery during the Fall and Spring semesters.

Oversight of course and program implementation - 25%

• Lead the coordination of summer course operations to ensure a smooth, best in class student experience. Responsible for ensuring student course questions are answered by instructors in a timely manner and troubleshoot platform issues with the core platforms used to deliver the course (Canvas, Codio, and Slack).
• Track and analyze data and metrics on a weekly basis during the ML Foundations course to produce "scorecards" that support the measurement and refinement of lab delivery on a weekly basis; this data will be shared with both national leadership and instructional hub leadership teams.

University partner management - 30%

• Develop and cultivate relationships with our network of "Instructional Hubs" - a coalition of colleges and universities across the US committed to democratizing access to high quality AI education
• Own strategic planning for and development of Break Through Tech's new instructional hub model, including identifying, vetting and recruiting best-fit universities to serve as "instructional hubs" to deliver the Machine Learning Foundations course for the Break Through Tech AI Virtual Program
• Oversee the development of marketing materials to support promotion of instructional hub opportunity to best-fit university partners in aims of generating proposals from prospective university partners
• Lead prospective universities through the instructional hub application process, ensuring expectations for participation are clear
• Review proposals and negotiate contracts with selected instructional hub partners
• Effectively manage university partner relationships, including executive university constituents over an annual basis, ensuring universities continue to work with Break Through Tech year over year. Recruit 8+ instructional hubs annually, requiring close relationship management with high-level university leaders
• Develop, document, and operate tools and systems that support the establishment and expansion of university partnerships
• Develop and strengthen relationships with partner contacts (including Higher Education faculty and administrative leadership) through outreach and targeted communication.

Other position-related responsibilities- 5%

• Participate in projects with occasional work responsibility falling above or below current classification
• Other position related responsibilities

Required Qualifications

• Master's Degree and 3-5 years of experience or an equivalent combination of education and experience.
• Passion for diversity in tech, education, and social impact.
• Excellent teaching and facilitation skills with an ability to model for others
• Deep expertise in best practice for online course management and virtual/remote teaching at scale
• Experience managing, recruiting, and onboarding instructional staff
• Demonstrated ability to drive learning outcomes through high quality instruction
• Fluency in coaching and developing instructional talent to maximize student outcomes
• Experience managing partnerships, overseeing programs and operations, and/or implementing platforms
• Must have strong organizational and project management skills with demonstrated experience meeting milestones and deadlines over a sustained period of time.
• Must have strong facilitation and public-speaking skills.
• Has a demonstrated track record of using data and metrics to drive decisions and measure performance; has a strong attention to detail and demonstrates utmost data integrity.
• Is comfortable navigating ambiguity, and is highly flexible and adaptable in a fast-paced, team-oriented environment.
• Ability to communicate with, work effectively with, and maintain a positive rapport with students, professors and academic leaders alike.
• Strong interpersonal skills and relationship building qualities are essential in order to develop and maintain strong external relationships.
• Must be able to take a leadership role as public spokesperson for the Break Through Tech AI Program
• Ability to perform at both strategic and tactical levels

Preferred Qualifications

• Experience managing highly technical instruction and instructional staff, with a preference for Data Science and/or coding courses
• Additional relevant work experience beyond 5 years.
• Experience with platform troubleshooting.
• Experience with Codio or equivalent platform.
• Experience with Canvas or equivalent LMS tool.
• Experience with Salesforce or equivalent CRM tool.
• Experience with Mailchimp or equivalent email marketing tool.
• Experience with Yesware or equivalent email marketing tool.

Culture of Inclusion and Community Standards

As a university founded to be a place where "...any person can find instruction in any study," diversity and inclusion are at the core of our values and mission. We strive to be a welcoming, caring, healthy, and equitable community where students, faculty, and staff with different backgrounds, perspectives, abilities, and experiences can learn, innovate, and work in an environment of respect, and feel empowered to engage in any community conversation. As a member of the Cornell University community, it is important to recognize our shared responsibility to each other to cultivate a culture of inclusion for all. Cornell Core values

As an individual contributor you will model and support a culture of diversity, equity, inclusion, and wellbeing and continually seek to understand how your role, behaviors, and actions impact the success of this culture.

While position responsibilities vary greatly, the Skills for Success and Leadership Skills for Successare foundational to what is expected ofevery employee and leader working at Cornell. These skills are essential for individual and organizational success. Staff Skills for Success; Leadership Skills for Success

Rewards And Benefits

Competitive compensation, generous time-off, and great benefits ...More on Cornell Benefits

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