Remote New

Technical Development Manager - North America

Intralox
United States
Jan 30, 2025
Commercial Food Sanitation, LLC (CFS), an Intralox company, has an opportunity for an individual with experience in Sanitation, Food Safety, and Quality. This position is critical as CFS works with global food processors who demand consistency in programs and food safety standards. The successful candidate must be able to communicate with personnel at all levels of responsibility within an organization. He or she will be considered the first line of offense to recommend the best practices and procedures when working with food processors or their suppliers on programs. A high-level of technical ability is necessary for the candidate to provide material input for customer engagements. This position will report to the Regional Food Safety Director. CFS offers an unparalleled opportunity for those who want to work for an established, yet consistently growing company, with opportunities for international exposure, continuous improvement, and career advancement. Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox's conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods. Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions. Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page. Primary Responsibilities: Be a resource to support customers in troubleshooting and mitigation for food safety challenges with customers and supporting ILOX commercial teams. Lead special projects to pursue strong technical solutions to known industry needs. Develop and execute a plan to advance technical knowledge across all Food Safety positions within North America. Collaborate with other regions as requested to advance technical knowledge in those regions. Work with hiring Managers to be an integral part of on-boarding plans for technical development. Review Customer reports as needed to ensure technically sound guidance is included. Pursue understanding of new technologies in food safety and sanitation and disseminate knowledge to greater CFS. Contribute and support knowledge management such as Wiki. Support food customer and OEM strategies in the areas of Food Safety, Sanitation, and Hygienic Design. Clarifies issues; works to simplify; gets to the essence of problem or opportunity. Other: Assess regional and global food processors and provide objective, world class recommendations utilizing the CFS Preventive Plan Continuum. Be a trainer in the CFS Institute. Lead presentations and breakouts for a global customer base in Sanitation Essentials, Hygienic Design and Advanced Trainings. Support or lead on-site customer workshop trainings. Work alongside food processors to support implementation of recommendations. Effectively communicate with personnel at all levels of responsibility within the customer's organization. Train, and make recommendations to, equipment manufacturers on Hygienic Design Principles and strategies. Support development of future training offerings, including digital, as well as future customer support offerings. Be an active member of the food industry community. This will include engagement in Food Industry conferences, tradeshows, and improvement efforts. This will include speaking opportunities. Requirements: Bachelor of Science degree (or equivalent) in Food Science, Microbiology or related field. Significant relevant experience in the food industry with a proven track record of handling food safety challenges and improvement efforts. Experience in the food processing industry (Bakery, Meat, Poultry, Dairy, and/or Produce). Passionate about Hygiene/Sanitation and Food Safety. Excellent training and presentation skills and the ability to explain food safety concepts to those not specialized in the field. Excellent written and verbal communication skills, in both technical and sales content, with all levels of personnel within a company. Ability to set priorities, utilize and coordinate resources, and manage projects from start to finish with little supervision. Self-managed with an entrepreneurial, problem-solving mindset. Excellent communicator and team player capable of simplifying complex scenarios. Well-structured and organized. Customer value focused. Sets a high bar. Stretches the team to excellence in technology, solutions minded professionalism, and growth mindset. Has curiosity for new models of growth. Willingness and ability to explore and push new offerings and new technologies. Ability to effectively work on a team, either as a leader or member of the team. Solid understanding of Sanitation Concepts and the ability to interact with Microbiologists, Sanitation Managers, Engineers, and Management. Knowledge of process control, HACCP, and general food manufacturing principles. Desire to travel 55-60% of the time. International travel will be required at times. Excellent verbal and written communications skills required in English with fluency in other languages a plus. #LI-REMOTE