Tech Support/ ITIL/ITSM;VA

Genesis10
life insurance, 401(k)
United States, Virginia, Richmond
Jan 31, 2025
Genesis10 is currently seeking a Production/Technical Support Consultant with our client in the financial industry located in Richmond, VA. This is a 12 + month contract position. Responsibilities: Responsible for providing detailed end-to-end monitoring and support of all infrastructure and application components critical to the Platform Technology (CFPT) CTO Monitor the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer Use monitoring tools to proactively identify and research potential production incidents Respond to alerts regarding potential production incidents Escalate to advanced support as needed for problem resolution Perform trending and analysis using monitoring tools and reports to proactively identify and address potential issues prior to production impact Perform all environment routing, cycling, and implementation of splash pages Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement Execute procedures reliably and escalate appropriately to solve incidents quickly Requirements: 5+ years' experience in IT production support or equivalent ITIL Foundation/Intermediary certification Experience in an ITIL based role, such as Service Desk, Incident, Problem or Change Management Working knowledge of business or function for which technical support is needed to diagnose or resolve problems Knowledge of Splunk, Sitescope, Tivoli Netcool/WebGUI, Experience with HVD, Windows Experience in a large IT production support environment Basic understanding/exposure to ITIL/ITSM Proven team player who can work comfortably in a multicultural environment Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator Must be pro-active, enthusiastic, flexible, results driven with attention to detail. Pay Range: $17.30 - $25.30 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.