Workforce Planning Specialist, Suicide Prevention Center

Workforce Planning Specialist (Olympic Suicide Prevention Center)

This is a fully remote position. The schedule is Monday through Friday 8:30a-5:00p PST.

The pay for this position is between $26.37 - $30.33 per hour.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

As a Workforce Planning Specialist, you will play a vital role in maintaining a steady pipeline of screening and interviewing activities for Didi Hirsch's mental health crisis lines, including the 988 Suicide and Crisis Lifeline. Reporting to the Suicide Prevention Center (SPC) Workforce Planning Coordinator, you will analyze staffing and retention trends alongside call, chat, and text volume and performance data. Collaborating closely with Talent Acquisition and Clinical teams, you will help ensure the recruitment and retention of high-quality, ethical, and compassionate individuals dedicated to elevating crisis care across California and the nation. Your contributions will be essential to maintaining a strong, effective crisis line workforce.

Primary Duties

• Conduct and score interviews of candidates and make hiring recommendations for a variety of SPC functions, including front line crisis line positions and related support staff.
• Continuously track cross departmental reports and present findings regarding onboarding and hiring retention rates.
• Ensure role and title clarity in new job requisitions and posted descriptions relative to other positions across SPC and in relation to approved project budgets.
• Provide weekly updates to SPC Workforce Planning Coordinator, the Director of Operations, and the Sr. Director of Operations regarding progress of new
  position requisitions, candidates in interview stages and offer/acceptance rates.
• Monitor SPC staff separation metrics, with weekly report outs to departmental leadership. During report outs, make recommend timelines / procedures for ensuring timely backfill efforts are initiated.
• Provide quarterly hiring and retention summary reports to Didi Hirsch leadership for use in contractually required staffing plans. These plans are submitted to the statewide and national administrators of the 988 Suicide and Crisis Lifeline.
• Assist in creating engaging SPC hiring initiative infographic information for use during internal and external presentations.

Position Requirements

• Possess a high school Diploma or equivalent.
• Minimum 1 year of experience conducting interviews. Ideal candidates will also have 1 year of experience in an administrative role.
• Demonstrated project management skills including planning, developing timelines and implementation of projects.
• The ability present ideas, information, and viewpoints clearly, both verbally and in writing.
• Outstanding communication skills with the ability to engage any individual regardless of background.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
• Goal-oriented team player with strong experience working in large and complex systems.
• A commitment to team objectives and Didi Hirsch philosophies.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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