Transport Coordinator, Behavioral Rehabilitation Center

ASPCA
United States, North Carolina, Weaverville
Feb 03, 2025
Summary: Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Coordinator, Transport at the ASPCA's Behavioral Rehabilitation Center might be right for you! Launched in March 2013, the ASPCA Behavioral Rehabilitation Center is the first and only facility dedicated to the study and rehabilitation of extremely fearful, under-socialized dogs, such as those confiscated from puppy mills and hoarding situations. In 2017, the ASPCA Behavioral Rehabilitation Center (BRC) relocated to a new permanent and expanded facility in Weaverville, North Carolina. The mission of the BRC is to share best practices, develop structured behavior modification programs for other animal welfare organizations and assist with these programs' implementation. Our ultimate goal is to maximize lifesaving impact through partnership and collaboration with shelter partners across the country. The Coordinator, Transport works with internal and external partners to arrange and carry-out transport of dogs in need of off-site medical services, adoptable dogs to placement partners, and incoming dogs arriving for behavioral treatment. The successful candidate is a true collaborator, working closely with colleagues across the ASPCA, as well partners at veterinary clinics and transfer organizations. The individual in this role will also provide direct support for the adoptions program, assisting in match making and introducing dogs to potential adopters. Responsibilities: Responsibilities include but are not limited to: Functional Duties (60%) Safely and humanely transport dogs, some of which are medically and/or behaviorally compromised, to and from ASPCA facilities, veterinary partners, and partner shelters. Coordinate all aspects of animal transport with sending and receiving partners, including lining up alternate drivers as needed Train staff from other areas to assist with transports, including training on professional appearance, maintaining clean and safe vehicles, and safeguarding program assets and animals Support all aspects of animal transportincluding, but not limited to:partner relations and quality assurance, animal readiness, proper transport, fleet oversight and maintenance, appropriate animal handling, transport schedule, routes, emergency preparedness, etc. Support development of efficient tools to track and verify all aspects of safe and humane transport operations, fleet/vehicle maintenance and driver training and retention Participate in daily cross-shelter rounds, anticipating pending transports and collaborating with BRC colleagues to monitor capacity and discuss transports Collaborate with the veterinary team daily to ensure timely transfer of dogs in need of veterinary care Work closely with direct supervisors of back-up drivers to ensure appropriate level of competent, engaged back-up transport assistance is available Oversee and track proper maintenance of program vehicles, ensuring all fleet maintenance, cleaning and inspections are current and properly logged Maintains inventory of supplies to ensure the viability of daily transports Serve as main contact person for management of transport, inventory, vehicle maintenance, and asset logistics Participate in ASPCA Fleet and driver development opportunities Attend and participate in organization-wide workgroups and committees related to animal transport and vehicle requisition/disposition and maintenance Participates in required trainings and actively pursues professional development Perform other duties as assignedby Senior Director, Operations. Operational Support(15%) Provide back-up support for adoptions, working directly with adopters to ensure high quality placements, creating a positive experience for dogs and potential adopters, eliminating ineffective barriers to adoption, as needed Provide support for the Care & Enrichment Team, assisting in daily animal care as the need arises during low-staffing days or PTO. Assist in monitoring intake inquiries and assist in coordinating incoming dogs into the Behavior Rehab Center Provide support in the collection and management of animal health and behavior data Assist as requested in behavior treatments and evaluations as a "novel person" Maintain handling skills and develop strong collaborative relationships with colleagues by participating in playgroup, behavior treatment, loading dogs for transport, veterinary exams, and humane euthanasia as needed and when appropriate Administrative and Operational Duties(25%) Maintain the Behavior Rehabilitation Center's drivers list, keeping it current and in compliance with the ASPCA's guidelines, verifying all requirements are met for each driver Attend and meaningfully contribute to all relevant BRC and ASPCA meetings Assume financial accountability for an ASPCA credit card and work-related expenses Maintain all receipts and prepare monthly expense reports Understand and follow all ASPCA expense and travel policies Accurately track and report time worked, time off, and work-related expenses Responsibly steward BRC assets Core Values Exemplifies the ASPCA's Core Values: Has Commitment and dedication to improving the lives of animals Demonstrates Ownership and feels responsible for outcomes Believes in Team - that we are stronger together Seeks to Elevate others and reimagine what is possible Focuses on Impact, specifically making change for animals Education and Work Experience High School Diploma or GED required Professional or volunteer animal care experience with dogs is required Experience developing programs strongly preferred 5 or more years driving experience preferred Experience in animal transportation or veterinary/animal shelter services preferred Fear Free Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire Qualifications Must provide a valid driver's license upon hire and pass a motor vehicle history check demonstrating a safe driving history. Ability and willingness to travel up to 50% of the time. Ability to drive up to 8 hours per day, 5 days per week, and potential travel away from home as needed. Available to work a flexible schedule, including days, evenings, weekends, and holidays Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus Excellent written and oral communication skills Able to regularly witness animals suffering medically and/or behaviorally Comfortable with humane euthanasia in theory and in practice Displays concern for the safety and well-being of self, animals and others, especially under stress Fosters collaboration by creating strong connections with colleagues at all levels and in all areas Builds strong work relationships based on trust, respect, and listening to understand Freely and generously shares knowledge, skills, and expertise with others Demonstrates genuine interest in the thoughts, ideas, and expertise of others Proactively problem-solves and takes appropriate initiative to implement solutions Flexible; can easily adapt to changes and help others do the same Resilient; bounces back from difficult and disappointing situations quickly Artfully flexes communication styles to best support diverse individuals Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected Sets a high standard by exemplifying transparency, integrity, honesty and strong ethical principles Unafraid of hard conversations and approaches them openly, quickly, and kindly Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible Ability to sit for extended periods while driving, or working at a desk or computer Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties Compensation and benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $23.00 - $24.20/hour. Check our website for more information on our benefits offerings. Stay Connected - Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, pleasevisit our website to join our Talent Communityand stay connected to future opportunities with the ASPCA. Qualifications: See above for qualifications details. Language: English Education and Work Experience: High School Diploma (Required) Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.