ITIL System Engineer Technical Advisor

Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices, Arcfield employs more than 1,500 engineers, analysts, IT specialists, and other professionals with more than 60 years of collective proven experience supporting missions in cyber and space defense, space exploration, hypersonic and nuclear deterrence and warfighter readiness. Visit arcfield.com for more details.

The position supports the Intelligence Community (IC) client's Communication Directorate, Systems Integration Office (SIO). The role is to provide software engineering/IT background, knowledge, and experience to perform as an SE/ITIL Advisor on behalf of the SIO Government Program Management Office (GPMO) managing and overseeing a large service integration contract. Responsibilities include monitoring and reporting on ITIL activities, conducting artifact reviews, assisting and shaping the timing and quality of work products/deliverables, influencing priorities to meet customer needs, and holding service providers accountable for deliveries. The ITIL Advisor participates in planning, progress and review meetings, and may support as different ITIL practices, as applicable. Uses effective communication skills while focusing on customer values of openness, honesty and respect. Assists team to clarify goals and works to remove impediments while fostering team creativity and improving the efficiency of the development and delivery of work products.

Responsibilities include:

• Support and interface with the customers via the phone, email, chat, and applicable online presences, as required
• Ability to support Technical Exchange Meetings, Integrated Product Team (IPT) meetings, Working Groups, Review Boards and project engagements without direct leadership oversight and/or participation
• Perform analysis on business or systems processes to identify improvements
• Generate or revise standard operating procedures, plans, processes and other associated documents to ensure continuous alignment to mission needs
• Provide guidance and advice in the areas of ITSM and ITOM
• Develop, recommend, and implement solutions
• Communicate effectively both verbally and through written means, with senior leaders, service providers, mission programs, team members, and other stakeholders
• May support practices such as Release Management, Event Management, Incident Management, and/or Problem Management activities

• BS 8-10, MS 6-8, PhD 3-5
• Must possess and be able to maintain a TS/SCI with Poly
• Bachelor's degree preferably in science or engineering
• 8 years' experience in Software Engineering role/environment
• Experience establishing/evaluating engineering or service management artifacts
• Experience with intelligence community client
• Strong communications (Verbal/Written/Presentation)
• Experience with ITIL Service management practices
• Knowledge of ServiceNow desired
• ITIL certification desired

EEO

Arcfield proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.