Loan Support Specialist I

POSITION SUMMARY

The Loan Support Specialist I is responsible for providing essential loan support functions to both our members and the entire Credit Union for all consumer, mortgage and commercial loan types.

POSITION RESPONSIBILITIES

General Responsibilities

• Servicing all the loan portfolio via Verve's Loan servicing system, servicing functions include but are not limited to: Post-closing review, payment processing, account maintenance, data entry and report processing.
• Communication with members and team members to answer questions regarding loan functions.
• Quoting all payoffs/paydowns on all mortgage loans
• Help in applying investor and participation payments according to loan type, along with any disbursements
• Performing payment corrections or adjustments as needed
• Work closely with member and insurance companies on any insurance claims
• Working with member and team on advancements on Commercial Line of Credit
• Monitor all requests to update loan information, the requests include but are not limited to: statement type, due date changes, late fee reversal, or rate changes and update accordingly
• Works closely with title companies to ensure timely response for Final Title Policies.
• Assist team in uploading Credit Presentations and update loan accordingly in core system
• Complete all requests for partial release/modification/subordinations
• Assist with scanning final documentation of any loan type into the proper imaging systems
• Complies with all aspects of BSA/AML and OFAC regulations as it relates to this position.
• Maintain a professional image of the credit union in dealing with members: provide friendly, helpful assistance and maintain member confidentiality.
• Must be able to perform all duties in compliance with State/Federal regulations and Verve policies and procedures.
• Perform additional duties as assigned.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent.
• Six (6) months to one (1) year related experience preferred.

KEY COMPETENCIES

• Ability to read and comprehend simple instructions, short correspondence, and emails.
• Able to compile, code, categorize, calculate, tabulate, audit, or verify information or data.
• Use computers and computer systems (including hardware and software) to enter data, or process information.
• Conscientious, attention to detail, performs accurate work with respect for regulations and standards.
• Needs to be able to meet and work well with all team members.
• To have the ability to work and enjoy high pressure days. To be able to thrive from constant change and grow with an ever-changing industry.
• Have an attitude to grow from your position and to show a willingness to always learn from this position.
• Possess strong organizational skills and effective management of time each and every day.
• Displays positivity, enthusiasm, passion, fun and high energy with every team member.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work Environment: Business office, the noise level in the work environment is usually quiet to moderate.
• Physical Requirements: Ability to sit or stand at a desk the majority of the workday; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The employee may occasionally lift and move up to 30 pounds.

WHAT DO WE OFFER?

BENEFITS

• Medical, dental and vision insurances
• Supplemental insurances
• Pre-tax and Roth 401(k) Safe Harbor options
• Flexible spending accounts
• Health Savings Account (HSA)
• Paid time off (PTO)
• Paid holidays, including birthday
• Bereavement and pet leave
• Basic Life/AD&D, short-term and long-term disability coverage at no cost
• Voluntary Life/AD&D
• Employee Assistance Program

The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.