JOB SUMMARY
Receptionists are the first line of communication between a participant and provider. Under direction of Business Office Management and Receptionist Lead, reception performs a variety of tasks. This may include updating and maintaining records by getting the appropriate information from the program participants and providers scanning medical records, Insurance eligibilities. Being skilled in computer software, such as excel spreadsheets, word processing and other programs relative to the Agency is also necessary to perform the required tasks. This position is considered a crucial link between patients, staff, and providers. Receptionists must portray excellent communication and customer service skills, as well as be able to multitask, prioritize, and stay organized.
ESSENTIAL DUTIES AND RESPONSIBILITIES/ SUPERVISORY RESPONSIBILITIES:
- Greets all patients arriving to our facility in a friendly and professional manner, including staff, patients, vendors, providers, and community members
- Collecting required documents from patients during check in
- Daily appointment check in and registration of all guests and patients
- Ability to adapt and to be flexible to cover multiple reception areas within the agency, and provide service where appropriate/necessary
- Collecting, updating and maintaining demographic information, insurance information, and any other necessary personal information
- Must have basic knowledge of Insurances
- Entering and verifying of insurances
- Performs prior authorizations for required insurances
- Schedules, reschedules, cancels appointments accordingly
- Makes confirmation calls for all scheduled appointments, conducts patient call backs, mailing out no show letters, and checks voicemail throughout the day
- Collaborates with clinical staff to efficiently manage daily provider schedules, and assists with accommodating walk in patients or same day appointments
- Performs data entry of insurance information and processes patient payments and co-payments
- Complies with HIPAA, IHC's, and privacy rules
- Uses efficient and clear communication at all times
- Requests medical records from outside Healthcare facilities
- Maintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programs
- Attends and participates in all departmental meetings
- Maintains upkeep of all front desk forms and paperwork. Keeps a clean, clutter free work area at all times
- Participates as a productive representative of the Patient Centered Medical Home
- Obtains reason for call and transfer appropriately
- Implements timely responses to all incoming calls and orderly scheduling of patient appointments
- Be aware of urgency of the call so that emergencies are handled appropriately
- Oversees clinical tracking duties assigned to receptionists
- Receive and record messages for staff according to telephone protocol
- Attend and receive the necessary trainings for the agency's data system (RPMS) and scheduling system (BMW)
- Must sign and honor agency confidentiality statement regarding both patient's and agency information
QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Candidate must be able to effectively communicate in English - written and verbal.
- Bi-lingual is a plus.
- High school graduate or GED required.
- Prefer candidate must have one year certificate from college or technical school and/or two years Ambulatory clinic experience and/or training; or equivalent combination of education and experience.
SKILLS:
- Experience in a medical clinic front office.
- Able to communicate with the public effectively and tactfully.
- Experience in handling multiple telephone calls.
- Able to follow written and verbal instructions.
- Able to work with professional and para-professional staff.
- Ability to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions, and decimals; and has ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out detailed but involved written and/or oral instructions, and has ability to deal with problems involving a few concrete variables in standardized situations.
- Candidate must be proficient in computer usage and capable of learning other software. Microsoft Outlook and knowledge of spreadsheet/word processing is required.
OTHER SIGNIFICANT FACTORS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Noise level in the work environment is usually quiet.
Work is performed in an office environment utilizing various office equipment including, but not limited to, a computer, copy machine, fax machine, and multi-line phone. Ability to communicate effectively over the telephone, by computer and in person. Ability to perform well in a fast paced work environment.
This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. All positions at the Gerald L. Ignace Indian Health Center have the responsibility to carry out functions to maintain inspection and survey readiness, participate in Quality Improvement initiatives, as well as assist in and/or provide education for health promotion and disease prevention. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
GLIIHC supports a safe, healthy and drug-free work environment through criminal and caregiver background checks and pre-employment drug testing. GLIIHC maintains a smoke-free environment.
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Gerald L. Ignace Indian Health Center, Inc.
17.75/hr - Health, FSA, Dental, Vision, Life/Short-Term and Long-Term Disability; and 401k
Feb 05, 2025