Network Team Supervisor

Henry Ford Health System
United States, Michigan, Detroit
Feb 05, 2025
GENERAL SUMMARY: The Network Team Supervisor is responsible for supervising day to day operations for the Henry Ford Health data network. Duties also include the development of the department staff in areas such as support, process (Change Control) and software tools as well as continuing education and training of the team. The Henry Ford Health data network consists of data center core switching and routing and multiple distributed MDF's in network locations across southeastern Michigan. PRINCIPLE DUTIES AND RESPONSIBILITIES: 1. The daily focus of the position includes supervision and support of as well as coordination with other IT departments of Henry Ford Health. 2. This position will supervise a team of senior network engineers providing second level support escalations as well as day-to-day operations of all HFH data center networks. 3. This position will lead the senior engineering team in setting priorities for all project work that impacts the HFH network, in coordination with the network architecture team. 4. The position will lead the senior engineering team in providing maximum uptime, availability, and reliability of the HFH data center networks as well as ensure that any operational issues are addressed efficiently to minimize impact to HFH data center systems. 5. The position will work with the manager of engineering and architecture in setting yearly goals and budget for the HFH network team. 6. The position will be able to lead the team in response to any service impacting issues including the Service Restoration Process. 7. The position will utilize Service Now to track the teams' tasks and incidents and assignments to the team, as well as ensuring full lifecycle management of these items. 8. The position requires awareness of systems supported by the department as well as current and future projects and how they will interface and impact Henry Ford Health. EDUCATION/EXPERIENCE REQUIRED: * Bachelor's degree in computer or business management related field or equivalent experience required. * Minimum five (5) years' experience with network teams and solutions, required. * Minimum five (5) years' experience with complex multi-site networks, required. * Minimum five (5) years' experience in a multi-vendor network environment consisting of hardware and software from Avaya and Cisco, required. * Management of the design, implementation, and support of advanced network related systems. * Experience with advanced network implementations with Cisco Identity Services Engine (ISE) and Cisco Application Centric Infrastructure (ACI) preferred. * Demonstrated mature and effective techniques of translating business requirements into technical solutions. CERTIFICATIONS/LICENSURES REQUIRED: Advanced Cisco and Industry standard certifications such as CCNP, CCIE, PMP, CISSP preferred. Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy and summarized below: - Communication - Ownership - Understanding - Motivation - Sensitivity - Excellence - Teamwork - Respect Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities: - Be self-directed - Be flexible and committed to the team concept - Demonstrate teamwork, initiative, and willingness to learn - Be open to new learning experiences - Accepts and respects diversity without judgment - Demonstrates customer service values - Must be highly collaborative and able to work with different organizations and teams - Ability to handle numerous projects simultaneously - Demonstrated ability to solve complex problems within converged networking infrastructure - Possess business acumen, strategic and innovative thinking, and solutions - Ability to effectively communicate with leaders, users, and technical colleagues PHYSICAL DEMANDS/WORKING CONDITIONS: Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Additional Information Organization: Corporate Services Department: Ascension Ntwk Fac amd TransSr Shift: Day Job Union Code: Not Applicable