Fraud Analyst I

Primary Purpose:
The Fraud Analyst is responsible for managing and resolving billing disputes and fraudulent activity for Debit Cards and Credit Cards using Chargeback Rules and Regulations.

Principal Duties and Responsibilities:

• Manage billing disputes and fraudulent activity within the allotted timeframe for chargeback cycle and regulations
• Request, examine, and analyze banks transmittal records and/or supporting documentation to determine chargeback eligibility
• Ensures quality standards and time constraints are met to prevent monetary losses
• Communicates with branches, customers, merchants and law enforcement for dispute resolution
• Maintain departmental procedures for assigned job functions
• Manages Incoming and Outgoing chargeback documentation to/from Associations (MasterCard, Visa, and PULSE)
• Ensures accurate fraud reporting for fraudulent activity.
• Initiate general ledger entries and monitor activity related to charge backs, Exception items, etc.
• Review daily reports and research transaction activity that passes through the PULSE Switch
• Process the transaction research and resolution for Exception and Good Faith Items
• Process branch and/or subpoena requests for ATM Video Surveillance
• Manage incoming ATM disputes and ATM outages
• Assist the branches with retrieving ATM totals and/or reports for Exception items
• Notifies management of important developments (fraud trends) and potential problems (fraud detection/prevention)

Job Specifications:

• High school education and 2-3 years related work experience in bank operations
• Ability to work in a fast paced environment meeting deadlines and production goals
• Ability to apply sound judgment utilizing problem-solving skills
• Excellent verbal and written communication skills
• Good organizational and time-management skills
• Ability to handle multiple tasks simultaneously in a competent and professional manner
• Proficient with computers including Microsoft Word and Excel