Coordinator, Coach and Player Services

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

The Role:

To provide excellent customer services to internal and external constituents.

Handle Sectional, Regional, and National Camp logistics, including invites, forms, lodging, stipends, and coach payments.
• Organize logistics for Training Camps, Playoffs, and Domestic & International Trips, including travel, lodging, and flights.
• Coordinate ITF Junior events and ETA Player and Coach Nominations.
• Administer PD Grants for Men's, Women's, and Wheelchair Tennis.
• Ensure legal compliance for waivers and Safe Play policies.
• Input player data and upload player forms into the AMS Player Database.
• Process invoices and payment requests in Concur.
• Support Senior Manager as needed with PD events and special projects.
• Assist with the USTA PD Wild Cards for Pro Circuit events, working with the players, National Coaching Staff, and Pro Circuit Staff to ensure accurate record keeping.
• Support Head of Men's and Women's Tennis and Director, Wheelchair Tennis as needed with special projects.
• Provide support as needed at the Player Development Front Desk and the Lodge; Drive student-athletes, staff, and USTAPD guests as needed; chaperone and participate in off-site activities.
• Other duties as assigned.

• Excellent command of Google Suite and MS Office (Word, Excel, PowerPoint and Outlook).
• Pleasant phone manners and people skills.
• College degree preferred.
• Detail Oriented and able to handle multiple projects at once.
• Strong organizational skills.
• Excellent writing skills and ability to draft correspondence.
• Ability to interact with all levels of management.
• Professional demeanor and strong interpersonal and communication skills.
• Clean driving record.

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
• Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $45,000 - $47,000 and overtime eligible. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.