Transportation Call Center Specialist

Staffmark Group
$20.00-$20.00
life insurance, vision insurance, 401(k), employee discount
United States, Minnesota, Alexandria
2715 Minnesota 29 (Show on map)
Feb 10, 2025
Pro Staff is excited to partner with an innovative company that values teamwork, community, and excellence. We're looking for a Transportation Call Center Specialist in Alexandria, MN! Join a company that prioritizes customer satisfaction and values its employees. Apply today and be part of something great! Pay: $20.00/hr Shift: 1st shift, 8:00 AM - 4:30 PM \| Monday - Friday Responsibilities: Assist the Provider Services Manager and health staff with benefit information and adherence to policies. Provide excellent customer service, treating all callers with respect and dignity. Navigate the membership and health systems to assist customers efficiently. Document calls and inquiries accurately. Schedule transportation for members with providers, ensuring cost-effectiveness. Respond to Express Requests and elevated transportation issues. Comply with company health's Code of Conduct and HIPAA regulations, while maintaining a clean and safe office environment. Qualifications: Strong phone etiquette and communication skills Comfortable with computers and navigating systems Benefits: Pro Staff offers a variety of benefits to support your well-being, including earned wage access, medical, dental, and vision insurance, life insurance, short-term disability, and 401(k) options. You'll also enjoy referral bonus opportunities, an employee discount program, and a friendly work environment with ample growth opportunities and mentorship to help you thrive in your career. Ready to get started? Click 'Apply Now' for our easy, fast online application, and a recruiter will contact you! The law requires employers with 30 or more employees at one or more sites in Minnesota to disclose in each job posting the starting salary range and a general description of all benefits and other compensation including health or retirement benefits, bonuses, or other financial benefits to be offered. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Pro Staff Pro Staff is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.