Assistant Director of Revenue Management

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Management of Group Revenue Strategy

• Manage Group Forecast
• Create Group Plug forecast (based on rooms and meeting space availability)
• Review and Update Definite group wash weekly for monthly forecasts
• Present group forecast to DOSM/DORM/DOS
• Review, analyze and edit MARs and Transient Protected
• Provide Group Displacement Analysis and Follow Up for Outstanding Business Review decisions
• Participate and Provide Analytics for Access Business Review
• Evaluate and Approve requests for additional rooms from Sales - Conference Managers and Group Coordinators
• Favor rate requests
• Oversee Analyst to enforce current Group Histories on all Definite Group Business
• Assist with renovation displacement scenarios
• Assist in Management of Revenue Analyst
• Ensure the update of Group Grids (once a week at min.)
• Oversee completion and train Analyst on Sales Month End report (once a month) completed by Analyst
• Oversee Lead Management and ensure effective distribution by Analyst and Sales Coordinators
• Delphi Maintenance enforce standards and compliance (once a week)
• Ensure accuracy of Turnovers / Addendums turned by Analyst
• Attend Group Pickup Meeting and assist and direct Analyst on managing the daily group cut-offs

Customer Service

• Communicates effectively with other departments to allow operations to best provide And More service to guests
• Is polite, friendly, and helpful to the guests, management, and fellow employees and can interact professionally with all levels of staff, ranging from hourly employees to executives
• Promotes and applies teamwork skills at all times
• Complies with hotel uniform and dress standards and maintains a professional attitude and appearance at all times
• Have knowledge of, understands, adheres to and models all employee standards
• Has a thorough and accurate knowledge of hotel facilities and the hours of operation for all food and beverage and recreation/entertainment operations
• Complies with hotel policies and rules
• Maintains cleanliness and excellent condition of equipment and work area
• Remains current with hotel information and changes
• Executes emergency procedures in accordance with hotel standards
• Complies with safety regulations and procedures
• Attends all appropriate hotel meetings and training sessions.

Other

• Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
• Recycles whenever possible