Director, E-Commerce

About the Team

GreenRow is the newest brand under the Williams Sonoma umbrella. Established in 2023, we focused on creating beautiful and functional products using only sustainable materials and manufacturing processes. We are a small but mighty growing team! We are all about sharing creative ideas and supporting each other to not only do our best work, but also to build a strong sense of community. Come join our team!

About the Role

The Director, eCommerce is responsible for the User Experience of the site as well as the coordination of content and storytelling that supports brand big ideas and seasonal initiatives. This is a hybrid role for an entrepreneur who is equally creative & has a good grasp on technology and is excited and inspired to create a beautiful and easy shopping experience. You are expected to continue to innovate and evolve brand assets and storytelling past our competitors as well as research our competitor's marketing strategies and technology to help build new customer acquisition.

You're excited about this opportunity because you will...

• Own the development of the brand's awareness and messaging as well as the shopping experience.
• Partner with a small cross-functional team to merchandise and execute our brand storytelling and content strategy
• Provide insightful data, sales, and sales forecasts to guide decision making and offer proactive solutions
• Solve problems and get to the root cause of any issue, no matter how complex, and quickly implement solutions
• Ensure we have the most compelling & brand building homepage
• Create the simplest and most informative shopping experience to help grow our sales

Why you will love working at Williams-Sonoma, Inc.

• We're a successful, fast-growing company with an entrepreneurial vibe
• A technologically and data-driven business
• Competitive salaries and comprehensive health benefits
• We're at the forefront of tech and retail, redefining technology for the next generation
• We're passionate about our internal and external clients and live/breathe the client experience
• We get to be creative daily
• A smart, experienced leadership team that wants to do it right and is open to new ideas
• We believe in autonomy and reward taking initiative
• We are in the office or on set 4-5 days a week in San Francisco
• We have fun!

We're excited about you because...

• You have a Bachelor's degree in Business, Marketing or a related field (an equivalent combination of related education, training, and experience may be considered)
• You have proven ability to drive operational excellence including identifying and implementing efficient processes
• You work well with, and influence, cross-functional partners such as merchants, Ecommerce, and digital creative teams
• You have 7+ years of related experience
• You have omni-channel experience
• DTC experience preferred

Technical Competencies required (technical Skills):

• HM: List any technical requirements, if applicable. For example:
• Deep understanding of numerous networking protocols such as OSPF, BGP, VRRP, DNS, DHCP, proxy functions (forward and reverse), security protocols (IPSec, SSL, etc.), real-time protocols for voice (Skinny, SIP, H.323, MGCP), in addition to WAN communications protocols including MPLS, DWDM, OC carrier, BRI/PRI
• Familiarization with cloud/storage services
• Basic scripting skills in Python, Perl, iRules, TCL, Chef/Puppet or Go a plus

Physical Requirements:

• Ability to sit for prolonged periods of time
• Ability to type on a keyboard and operate a PC
• Ability to converse over a telephone
• Ability to transport materials or equipment or lifting, moving, carrying objects up to 50 pounds on a limited basis
• Ability to work in office and perform in corporate environment

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and decor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Benefits:

Once you are here, you can look forward to a wide variety of benefits designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

• A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays and other time-off programs
• Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Location specific sample sales
• A business casual work environment
• San Francisco based bike share program
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored community involvement
• Various discounts on local businesses

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $130,000 - $150,000 annually. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.