Greeter Part Time

Wentworth-Douglass Physicians Organization (WDP)
United States, New Hampshire, Dover
789 Central Avenue (Show on map)
Feb 12, 2025
Responsible for providing excellent customer service and assistance to patients, visitors, and staff in a healthcare setting. Their primary duties include greeting and directing patients and visitors, answering general inquiries, assisting with navigation around the hospital, and ensuring a positive experience for everyone. They may also help with administrative tasks, such as managing patient flow, and offering information on hospital services and amenities. The role requires strong communication skills, a compassionate attitude, and the ability to manage multiple tasks in a fast-paced environment. It's important for the greeter/concierge to have a professional, friendly demeanor and be able to maintain confidentiality while providing support. Essential Functions: Provide personalized assistance and support to patients, families, and visitors. -Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures -Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas. -Serve as a liaison between patients, their families, and hospital staff. -Assist patients in navigating appointment scheduling, rescheduling, or cancellations. -Greet and assist visitors, providing information about visiting hours, policies, and amenities. -Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials. -Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred Knowledge, Skills and Abilities - Knowledge of hospital services, departments, and procedures. - Familiarity with appointment scheduling systems and hospital software. - Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor. - Strong organizational abilities and attention to detail. - Proficiency in using computer systems, communication tools, and relevant software. - Ability to handle confidential and sensitive information with integrity. Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.