Technical Program Manager & Governance Lead
 Microsoft | |
remote work
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 United States, Washington, Redmond | |
 Feb 13, 2025 | |
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OverviewThe Digital Direct Sales organization at Microsoft is the premier destination for consumers and small businesses to discover and purchase a wide array of Microsoft products. It is a customer centric organization dedicated to harnessing the power of data to drive sales, insights and efficiency. As a global e-commerce leader, our website attracts tens of millions of visitors and generates over a billion customer data points each month. We are committed to developing cutting-edge solutions that empower our clients and stakeholders to make informed decisions. We value creativity, collaboration and a passion for excellence. As a Technical Program Manager & Governance Lead, you will oversee a team dedicated to triaging production issues on the data platform, coordinating the resolution of critical issues with engineering teams , and delivering high-priority requests from analysts and business teams. This role offers the opportunity to deepen your business acumen while sharpening your expertise in managing complex technical projects on one of the world's largest customer platforms. You will also collaborate with cross-functional teams, gaining valuable insights into diverse facets of the business and driving impactful solutions. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. We offer flexible work opportunities, and you can work from home partially or fully.
ResponsibilitiesLead and coach teams as they work with Data Engineering, Software Engineering, and Business Planning teams to design technical solutions. You will also lead teams to identify risks and propose data-based mitigations. Ensure analytics programs and projects comply with governance requirements. Maintaining accurate and up-to-date documentation for compliance and program governance. Streamline data collection and reporting across all Microsoft digital storefronts (Microsoft.com, Xbox, Store on Windows) to support better decisions while ensuring privacy and compliance in tools such as Adobe Analytics, Adobe Customer Journey Analytics, Microsoft Clarity, and Microsoft Fabric (PBI) Lead teams to define success criteria and help them understand return on investment. You'll also lead them to collaborate and ensure alignment on product management and release. Lead teams to deliver on feature roadmap, track project schedules, develop staging and implementation, and understand and manage governance programs. Help teams drive continuous improvements by teaching them to validate use cases and leading them to partner with other departments to collect performance metrics. | |